Re: EA App won't Launch SIMS 4, tries to launch EPIC GAMES store instead

Thanks for your help. I have opened a ticket on this, but unfortunately it doesn't seem to be going anywhere. I only get nonsensical copypasta replies with missing fields and info, nothing to indicate a human actually read anything in the ticket (e.g., see below). I'll keep trying - really no choice, since until this is resolved I have no way of playing the game or accessing the content I've paid for.

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"I came to know that the concern is regarding Mansi. Please be assured I will provide you all the relevant information about the same. I hope you'd find these instructions helpful, but don't hesitate to contact us further if you need any assistance with EA Products. You can also find answers to common questions on our Help Center at http://help.ea.com, or ask our community experts by visiting Answer HQ at http://answers.ea.com. Follow EA Help on Twitter for more updates. https://twitter.com/EAHelp

Thank you again for contacting EA Help!" 

@WabiWasabi  It sounds like you're contacting EA Help via email.  Please use the live chat option instead; email replies are usually not remotely helpful in cases like this.  If you're not seeing the live chat option, change the location in your browser window to U.S. or U.K., or choose a slightly different category of issue.