Forum Discussion

Re: EA App's offline mode causes FPS to drop upon opening the game

@GnatSexy  Try disabling Sims 4's Online Social Features setting, under Options > Game Options > Other.

Edit:  @MySimsGame1  Please try this too since it worked for the other user.

6 Replies

  • GnatSexy's avatar
    GnatSexy
    2 years ago

    @puzzlezaddict  This worked for me! When that was enabled, I was getting 10-20 FPS, now with it off (with EA App in Offline Mode), I'm getting between 170-200 FPS.

    Thank you so much!

  • karoschmitz's avatar
    karoschmitz
    Seasoned Veteran
    2 years ago

    @puzzlezaddictWOW, that made a HUGE difference! Thank you SO much for sharing, my game went from 18-22 fps to 90-130 fps! What a game changer, there must be a bug in the system to use that much resources..

  • EA_Cade's avatar
    EA_Cade
    Icon for The Sims Team rankThe Sims Team
    2 years ago

    Hey all, 

    While we're investigating these reports for common denominators other than the Online Social Features, would you mind sharing a DXDiag with us that I can send over to the team?

    You can find steps here on providing them 🙂 

    Thanks!

  • karoschmitz's avatar
    karoschmitz
    Seasoned Veteran
    2 years ago
    @EA_Cade Once we created that file, how do you want it to be shared with you in a way that respects privacy?
  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    2 years ago

    @karoschmitz  There's nothing in a dxdiag that violates your privacy, so you can just attach it to a reply in this thread.  If you like, you can request that the dxdiag be removed once Cade has seen it, or you can post it now and I'll remove it as soon as I see it (I'll be around all afternoon and evening) and send it along for you.

    However, if that's uncomfortable to do, you can upload it to a free filesharing site (Google Drive, Dropbox, etc.) and send EA_Cade the link via private message.  You can't attach a .txt file to a PM, hence the need for a third-party site.  If you do use Google Drive, please make sure the file is set so that anyone with the link can view it.

  • karoschmitz's avatar
    karoschmitz
    Seasoned Veteran
    2 years ago

    Thank you @puzzlezaddict that would be great if you could delete my file from my response right after you got it, thank you so much! Here it is: 

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