From the Windows build update? Idk I still can't zoom out to view the whole are without my fps dropping to 28 and in community lots the more sims come, the lower it drops reaching 27-35 average. I don't know, should I make a video or something?
This is my latest log: https://drive.google.com/file/d/1-FMu6W-RthuAjChqOgYIYHNy95oM6j_L/view?usp=sharing
I also updated my DxDiag. Is there anything we haven't tried yet?
Did you heard back from Megaport?
And no, a video is not necessary.
Now that we are on the newest chipset driver and Windows build I like to focus on the driver.
@holger1405 Yes, Megaport did actually reply after viewing my logs and said everything with the hardware should be fine, if I have been experiencing issues with a certain game (but not all my games) then they unfortunately cannot provide any specific game support (which is understable).
Thank you for sending me this manual. I did everything exactly as this manual suggested. Since you can't really tell, you'd have to trust me on that one. I paid a lot of attention (since I am honestly also getting tired of the situation). As always I made a new log after finishing up the process https://drive.google.com/file/d/1uwTp3iv9_lsVFiWMgH2SoUqce1rTAkE7/view?usp=sharing
I used another fresh Sims 4 folder for this log aswell.
From an fps point of view I have to say I am not facing any issues in residential lots. The big problems happen when I visit community lots, especially in areas like Britechester or the pier area with the bar and lounge in Brindelton Bay or even some Newcrest areas that have a lot of lots. Generally, where there are Sims, lots of objects and water the fps drops to the 20-30s almost instantly. I still have this issue this time around, though I might be wrong but it seems a little more stable now. It's just those massive drop in GPU usage I cannot understand that happen for several minutes at a time, especially towards the end.
I do not think there's hope here, I have literally cleanly uninstalled and reinstalled everything even a bit related to the game's performance. It must be something else and even if it is, I doubt it is fixable at this point.
As always, I immensly apprieciate any help or suggestion you might have and if you have any other I will gladly try them. And thanks a lot again!
Ok, your GPU clocks look considerable better in this last HWInfo log than in the first one.
The GPU usage is hard to compare for me.
With my RTX 3080 I get 144FPS (Caped) in normal game play, but even with this GPU I get FPS droops to 60 - 70 if I zoom out to max.
But the GPU goes never over 30% usage and I have no way itm to compare usage of a 1060.
@puzzlezaddict certainly knows more about the typical usage of different GPUs in the Sims 4 than I do.
@holger1405 Yeah again this whole thing could be fully normal. This is why I named the thread the way I named it when I first started the thread. I simply assumed that 30fps when zommed out was normal for my card in the Sims 4. But then again, how unstable can a game be when you get min 100 to max 180 fps in small residential lots and then suddenly min 28 to max 60fps in community lots. It's such a crazy difference. Are few more sims and few more objects so incredibly demanding that you lose so much fps?
Coincidentally I did try the maximum performance thing out yesterday after looking around in the NVIDIA settings and made a really short log with it, since I didn't notice that much of an fps difference in community lots, only thing I noticed was that the fps for once didn't drop below 30 and it stayed at min 33 fps but I thought that nothing really changed so I got bored and exited the game and stopped the log. I could make a longer one if needed. This is the one I did yetserday. https://drive.google.com/file/d/1ZJEwlb_LF58jIr4WdZwiQEh4huKuMFS8/view?usp=sharing
I would really love to compare my performance or at least know what the gtx1060 6gb is in general capable of, in order to understand if this is a normal occurence or not. Maybe someone who knows about how certain cards perform like @puzzlezaddict or someone from EA could comment, because I know some EA people have seen this thread but didn't feel it was neccesary to step in. Maybe now is a good time?
OK, there are two things I like to test.
First, I noticed a anomaly in the HWinfo log.
Please go here and download GPU-Z.
The Tool don't requires a installation, just run it > Start TS4 and post a screenshot of the Sensor panel of GPU-Z.
Second:
So I don't know if I got it right since the info changes once I go into desktop from my game but you can see the history. It reads around 30-45%
I will post the log from the NVIDIA thing as soon as I'm done.
@holger1405 Okay so I just finished logging the Sims 4 in 1440p and I am a bit confused as to what to say about the fps. Overall I think the fps went up about 5-8fps in general. I particularly noticed that it dropped below 35 only for maybe a split second, before it used to stay at 26-28 for several seconds at once. I tried many different areas, residential as always around min 80 to max 180fps depending on how big and crowded the lot is. Community lots with the camera looking at the active lot I would say min 40 to max 90fps. If a lot of Sims are on the lot maybe 2-3 fps lower. And looking at the whole neighborhood area at around 33-38 (again weirdly enough depending on if it is residential or community, in residential lots looking around the hood zoomed out gives around 45-50 fps maybe it has to do with the amount of sims idk).
One thing I noticed for the first time, yet I think it has always been happening was that I can be zoomed in at two sims having a conversation, no moving the camera, completely still and the fps will go from 70 then a second later 58 then 63 then 51 then back up to 70 without me moving anything and I also noticed it does that with the game paused aswell. Maybe this is normal in the Sims 4 not sure (maybe the fps meter that is built in with the game just works this way?).
Other than that it looked smoother in my eyes, idk I couldn't tell you an average fps since I'm still playing with vsync off and it varies so much.
The link to the new log: https://drive.google.com/file/d/1sYOZUMfGcWf7SQVDFJvSnVGjNoR3MYXa/view?usp=sharing##
Also I just restored my NVIDIA settings back to normal after this post.
First, the GPU-Z reading is fine.
To your question: "(maybe the fps meter that is built in with the game just works this way?)"
No, the Frames counter will be fairly accurate. I assume this happens because of the uneven utilization of your system, especially of your GPU.
For the 1440P reading, rendering a game in 2K (2560x1440) means that you have to render roughly about 2x as many pixels as in Full HD (1920x1080P)
So that is way more demanding for the GPU. (And the rest of the system as well.)
Your HWinfo log, and your description, show that your GPU is scaling as expected, going out from the sub-average performance on 1080P.
So your system can not only handle the game, it can handle it at a much more demanding resolution.
That it looses more frames on a populated lot is completely normal, there is just more stuff to draw. Every object that is on the screen, or that could be on the screen in the next split second, has to be rendered, and if there are more objects to render the GPU has more work.
Now, @puzzlezaddict and I both think that the utilization of your GPU is sub-average compared to what we have seen so far, but we have also done everything that is reasonable for online troubleshooting. (Without having our hands on the machine.)
There are literally dozens of possible reasons why your performance is not ideal, and the game is surely not good optimized for modern high end systems.
If it runs better on 2K you can just set it back to that resolution, also let the High performance mode for the game enabled.
A positive side effect should be a noticeable better picture quality.
It is not uncommon for an older game to run better in a more demanding environment, the GPU is just better utilized and if you're not experience big shuttering 30 FPS zoomed out are not ideal of course, but playable.
@holger1405 Would playing in 1440p cause any problems in the long run?
Also yeah, I figured that there's something wrong with the compatibility and my game just doesn't run as it should. It's crazy that it runs so fine in 2k. I expected performance to drop massively but I guess not. It's such a bummer this game is this way.
However, I still wanted to ask if you think there are any issues in the logs of me playing other games or at least the FFXV log since I think I haven't posted any others. I am now a little bit worried that there could be something wrong with my GPU so I think I'll try to look for the same issue in other games too just to rule out the possibility of faulty hardware. Maybe take a look at this, it's need for speed most wanted on Origin and I'm not sure if it shows a similar problem as the Sims 4. https://drive.google.com/file/d/1eilKkNoV8o3ncVWR_IY8i5z82isSYGIa/view?usp=sharing
Keep in mind this is also a very old game so it probably doesn't use much GPU power anyway. I just hope it doesn't do the whole peak and drop thing too.
Thanks again for your help. It's unfortunate nobody from EA Support here and in the Live Chat could help or even cared to help really.
I'll keep this thread open for maybe a day or two in case someone from EA wants to take a look, comment, agree or disagree, just anything really. After that I'll just use your reply as the solution. Also big thanks to @puzzlezaddict too.
@SimmerGeorge While @holger1405 is the expert here and will likely want to weigh in, I think it's unlikely that your GPU is the issue. It performs just fine at the higher load of running Sims 4 in QHD and also running Final Fantasy at its max capacity, or close enough, without there being any indication of a problem in the hwinfo log.
It's almost impossible to tell why your system performs worse when running Sims 4 at 1080p; that's not normal behavior, and neither is the low fps you've seen, at least not for your card. But Sims 4 is an older game with older dependencies; even though it's still in development, its game engine was created seven or eight years ago. Combine that with newer hardware and drivers, and there are too many possibilities to consider; troubleshooting becomes more of a shot in the dark than anything else. Which is what Holger was saying, but it's fun to repeat his ideas and sound smart.
Anyway, as long as your GPU is properly handling the load, as it is from your hwinfo logs, and not overheating, you don't really need to worry about it.
As far as EA people go, I think at least one was reading this thread, but maybe they didn't think they had anything else to offer.
SimmerGeorge wrote:
Would playing in 1440p cause any problems in the long run?
No, it would not.
Your Final Fantasy Log is completely fine.
The system behaves as it should, utilization of the GPU and CPU is where it should be.
In the Need for Speed log your GPU is not fully utilized again.
Do you have Vsync enabled or do you cap the frame rate in any other way?
How many FPS do you get?
I don't think that your GPU is the problem here as it performs as expected in Final Fantasy.
Isn't my usage supposed to be low in a game from 2012? I don't know I thought it would be normal. On that note I have to say I also cannot identify any visible performance issues with NFS, fps etc seems normal. Anyway the only difference between Sims/NFS Most wanted and FFXV ist that both Sims and NFS run on Origin while FFXV is on Steam.
Another Steam game I play is Smite. Here's a log from it. https://drive.google.com/file/d/1dRSjNkel3MHVQKJjCYVKPg1zjNuzs5Wc/view?usp=sharing
I am not trying to make you check every game I know :P, I just want to hear your opinion on a second Non-Origin game so I can pinpoint if the issue has to do with Origin or my PC. Smite has pretty high usage and no performance issues either in my eyes. Btw Origin-In Game is disabled in Settings and all games individually.
The ultimate test would be to either buy The Sims 4 on Steam just to check its performance there. Or that linked to Origin too? Another solution would be to get the FFXV Demo on Origin and see how it runs compared to the Steam version I own.
@SimmerGeorge wrote:
. Anyway the only difference between Sims/NFS Most wanted and FFXV ist that both Sims and NFS run on Origin while FFXV is on Steam.
I noticed that too. 😉
So how many FPS do you get in NFS?
No Vsync enabled?
Is "Origin in game enabled?
Did you clean uninstalled Origin or just over the Windows control panel?
The system requirements of Smite are so low that it just isn't a meaningful comparison.
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