Re: EA says Sims 4 is already playing, but it's not.

Thanks for coming in to help. So... I went into the files for a forced update, and it came up with a window saying it's already up to date. I opened the EA app again just to check it, comes up with the same connection error. What I forgot to mention is that it doesn't stay that way, it usually blanks out then the home screen comes on within... Eh, 15 to 30 seconds or so? But every time I open the app it starts with a connection error. But despite that, tried to start Sims, and it still says that it's running already. Quick note: if the EA app is shut down while Sims is playing (it working normally in this instances) would it also shut down the game? Just curious because even after restarting the app entirely, still shows Sims is already playing. 

Anyway, ummm I just have the standard windows security, and I'm pretty sure that's it... I think lol?? I don't know a lot about virus and malware protection and I'm also really lazy about it. As for OneDrive, it's available on my computer but I don't have it set up or activated or anything.