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Kriptonic1's avatar
Kriptonic1
6 years ago
Solved

Re: [ed35e0ea:29f00e76:00000000:18a1dd51]

Hi all! I have the same problem on my system. I am using Windows instead, but the error code I got was the same. The only difference has been that I just bought the game a week ago and got the error ...
pc
  • Kriptonic1's avatar
    Kriptonic1
    6 years ago

    @crinrict I have great news! I finally found the problem and fixed it. Based on what you said, I searched possible solutions (not related with any kind of game, but in general). I found some articles from Microsoft and tried to understand what could cause the problem. Basically, I realized that in case your Windows account has an email account from Outlook or any kind of organization, it should have some permissions for you to play with the options like in Windows Defender. That was why I could not see or reach "Virus & Thread Protection" since the Outlook blocked automatically. After I created a new Windows user with admin props, I deleted the one which I used previously (I did not put any kind of account email this time). Therefore, I can see "Virus & Thread Protection" part right now. I applied the method that you mentioned previously. It finally worked. I appreciate your help from the beginning! ENJOY!!

Kriptonic1's avatar
Kriptonic1
6 years ago

@crinrict I have great news! I finally found the problem and fixed it. Based on what you said, I searched possible solutions (not related with any kind of game, but in general). I found some articles from Microsoft and tried to understand what could cause the problem. Basically, I realized that in case your Windows account has an email account from Outlook or any kind of organization, it should have some permissions for you to play with the options like in Windows Defender. That was why I could not see or reach "Virus & Thread Protection" since the Outlook blocked automatically. After I created a new Windows user with admin props, I deleted the one which I used previously (I did not put any kind of account email this time). Therefore, I can see "Virus & Thread Protection" part right now. I applied the method that you mentioned previously. It finally worked. I appreciate your help from the beginning! ENJOY!!

crinrict's avatar
crinrict
Hero+
6 years ago
@Kriptonic1 I'm really glad you were able to fix it.

That research will also be helpful for anyone else facing the same issue.

Enjoy the game.

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