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puzzlezaddict's avatar
puzzlezaddict
Hero+
3 years ago

Re: Expansion packs missing

@Ninapoppy  Try repairing the game through Steam: right-click on the Sims 4 game tile and select Properties > Local files > Manage integrity of the game files.  And be sure to launch the game directly through Steam, not through Origin.

If this doesn't help, please post a screenshot of the contents of the game's program files.  In a Steam install, this is the default location:

Program Files (x86)\Steam\steamapps\common\The Sims 4

I'd like to see the contents of that Sims 4 folder.  This is not the user folder in Documents > Electronic Arts but rather a separate location.

10 Replies

  • Ninapoppy's avatar
    Ninapoppy
    3 years ago

    hi so repairing Steam did not work so i tried to find the file but in my program(x86) file there is not any file named Steam. I tried searching the file but the only two that came up where in the file SteamLibrary.

  • Ninapoppy's avatar
    Ninapoppy
    3 years ago

    hi again now i tried using Steam to tell me where the files are so basically i clicked manage then browse local files and the file that i was looking for but it's file path is: this PC - OS(D: ) - SteamLibrary - steamapps - common - The Sims 4.

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    3 years ago
    @Ninapoppy wrote:

    hi again now i tried using Steam to tell me where the files are so basically i clicked manage then browse local files and the file that i was looking for but it's file path is: this PC - OS(D: ) - SteamLibrary - steamapps - common - The Sims 4.

    Please post a screenshot of the contents of this Sims 4 folder.

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    3 years ago

    @Ninapoppy  From your screenshot, you have these packs installed:

    City Living (EP03)

    Cats & Dogs (EP04)

    Cottage Living (EP11)

    Tiny Living (SP16)

    Desert Luxe (I think) (SP35)

    If any of these are NOT loading in-game, please delete their respective folders and download them again from the app where you bought them.  Do not download the base game from Origin, or if you've downloaded it already, uninstall it and just use the Steam version.

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    3 years ago

    @Ninapoppy  Please uninstall Sims 4 and Origin.  For Origin, clear its cache and then uninstall and reinstall "the hard way":

    https://help.ea.com/en/help/faq/clear-cache-to-fix-problems-with-your-games/

    https://help.ea.com/en/help/origin/origin/manually-uninstalling-origin/

    You can reinstall Origin using the link here:

    https://answers.ea.com/t5/Origin-Client-Web-Technical/Downloading-and-installing-Origin-Windows-and-Mac/m-p/11915666

    Download the base game from Steam as well as any packs that show as owned in your Steam library.  But don't download anything from Origin yet; just check whether your Steam-owned packs show up in-game.  If they do, login to Origin and download the packs you own there, but make sure not to click Download for the base game itself.

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