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l2iah's avatar
l2iah
12 months ago
Solved

Re: Extreme Lag/Blurry Screen in Live Mode

Hello! I have a couple of questions about some issues I’ve been having in my game recently.

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Basically, When I enter Live Mode my game is slower than usual and choppy. Nothing renders correctly. Also it takes about 20 minutes, sometimes, more for the next screen to load. CAS is fine, except when I start a new save, the traits panel disappears for me. I’ve included a picture of Live Mode vs CAS and my graphics settings. This could be a problem with my computer. It’s very old.

pc
  • puzzlezaddict's avatar
    puzzlezaddict
    12 months ago

    @l2iah  You can try running the game in DirectX 11 mode if you want, although be prepared for performance to be worse (it's hit or miss at this point):

    https://answers.ea.com/t5/PC/Enabling-DirectX-11-For-Sims-4-on-EA-app-and-Steam/td-p/13711976

    It's fine to switch back if you're not happy with the results.

    Aside from that, I think your best option here is to keep the graphics settings on high, at least the ones you care about, and lower the others as necessary.  I would avoid laptop mode and post processing.  The former messes with all kinds of textures; the latter adds some blurriness at a distance for a sense of depth but also increases the game's demands.

8 Replies

  • crinrict's avatar
    crinrict
    Hero+
    12 months ago
    @l2iah Moving this to PC tech

    Could you post your Computer's DxDiag?

    - Press Windows-Key + R
    - Type: DxDiag
    - Click on Save all Information.
    - Attach the Text File to your post
  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    12 months ago

    @l2iah  Please try playing in a clean boot:

    https://support.microsoft.com/en-us/topic/how-to-perform-a-clean-boot-in-windows-da2f9573-6eec-00ad-2f8a-a97a1807f3dd

    The one service to leave enabled is the EABackgroundService, which the EA App needs in order to run.  Disable the rest as described.

    When you reboot your computer, go through the Task Manager's background processes list shutting down any service that doesn't absolutely need to be running, for example anything from MSI Afterburner to RGB software might still be enabled.  If you accidentally kill a critical process and it doesn't restart on its own, just reboot your computer again.

    Don't open anything other than Sims 4 and the EA App while testing, not even a browser window.

    This isn't a fix but a diagnostic step to see what changes, if anything.  So please let me know what you see.

    If your graphics are still blurry, try increasing the graphics setting for Sims and/or enabling Edge Smoothing.  if it makes performance worse, fine, let me know; this is just an experiement.

  • l2iah's avatar
    l2iah
    12 months ago

    Hi!

    I apologize for the late reply. I tried what you said and I think (?) the game looks better. Not quite how I want it but decent.

    The first photo is what it looked like after I rebooted my computer, the second one is what it looked like after I changed all of my graphics to high.

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    12 months ago

    @l2iah  You can try running the game in DirectX 11 mode if you want, although be prepared for performance to be worse (it's hit or miss at this point):

    https://answers.ea.com/t5/PC/Enabling-DirectX-11-For-Sims-4-on-EA-app-and-Steam/td-p/13711976

    It's fine to switch back if you're not happy with the results.

    Aside from that, I think your best option here is to keep the graphics settings on high, at least the ones you care about, and lower the others as necessary.  I would avoid laptop mode and post processing.  The former messes with all kinds of textures; the latter adds some blurriness at a distance for a sense of depth but also increases the game's demands.

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