@cxrpiia Does this happen in a new save too? Please test for comparison's sake and let me know what you find.
Please also run a dxdiag and attach it to a post.
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
@puzzlezaddict Hi, it does have the same issues in a new save. I have attached the DXDiag.
@cxrpiia Do you use ReShade or GShade? If so, please remove it and repair the game (again, if you have already).
And if you have any files in ConfigOverride, inside Documents > Electronic Arts > The Sims 4, please remove them.
Your dxdiag crashed when running, so I would also suggest running a couple of basic checks of your Windows system files:
Restart your computer, hit Windows key-i, select Update & Security, and click the box to check for updates. If any install, restart again afterwards.
If this doesn't help, please provide the lastcrash.txt you'd find in this same Sims 4 folder.
The next troubleshooting step would be testing in a clean boot:
The one service to leave enabled is the EABackgroundService, which the EA App needs in order to run. Disable the rest as described.
When you reboot your computer, go through the Task Manager's background processes list shutting down any service that doesn't absolutely need to be running, for example anything from MSI Afterburner to RGB software might still be enabled. If you accidentally kill a critical process and it doesn't restart on its own, just reboot your computer again.
Don't open anything other than Sims 4 and the EA App while testing, not even a browser window.
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