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Re: Game crashing after update

Thank you for helping. Attached are the screenshots.

1 Reply

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    4 years ago

    @98abc853356  There are a few reasons this might be happening, one of which is a virus on your computer.  I'm not saying this is the case, just that this would be good time to run a virus scanner.  Download Malwarebytes from here:

    https://www.malwarebytes.com/mwb-download

    Open it, click Scan > Custom Scan > Configure Scan, check all the boxes both for scans and for your C drive (and any other if you happen to have an external plugged in), and let it do its job.  This will probably take at least an hour, and perhaps a lot longer, so you may want to set it to run while you're doing something else.  Please save the report and attach it to a post.

    When Malwarebytes is done, restart your computer, then run a couple of basic checks on your Windows system files:

    • Hit Windows key-X
    • Choose either “PowerShell (Administrator)” or “Windows Terminal (Administrator),” whichever option is offered
    • Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes into the window, and enter
    • The system will start validating soon. If it throws an error, please list it here
    • After it reaches 100%, hit Windows key-X again
    • Again, choose “PowerShell (Administrator)” or “Windows Terminal (Administrator)”
    • Inside the window, copy and paste “sfc /scannow” without quotes into the window, and enter
    • Post the message you receive here

    Restart your computer, hit Windows key-i, select Update & Security, and click the box to check for updates.  If any install, restart again afterwards and before trying to play.

    If you get another crash, please try playing in a clean boot:

    https://www.windowscentral.com/how-clean-boot-windows-10

    When you reboot, go through the Task Manager's background processes list shutting down anything that doesn't absolutely need to be running.  If you accidentally kill the wrong process and it doesn't restart on its own, reboot your computer again.