Re: Sims 4 - Packs missing from EA app

Can anyone help me out? I finally reinstalled EA (Initially played through Origin but I found out EA doesn't support Origin anymore) after 7 long years due to deployment. I just wanted to unwind and play Sims 4. When I downloaded the game again, all my expansions, DLC's, Stuff/Item packs that I purchased from 2018 and prior are missing! I was an avid player to the Sims franchise, and I'm a bit bummed that all the money I spent is just gone because I purchased every single one, and it is not showing up. How can I get it to show up? When I try to click help>select game> Select Topic I just get a spinning wheel and no support. The AI chatbot is a joke.  Could it be because of the time I was away? Or maybe a bug from when the game went from purchased to free? Any tips or advice would be appreciated.