Re: Game is Crashing in Build Mode

clurriesims​ 

It's perfect, actually. 

One of the memory dump's displays an error that is probably related to corrupt system files: 

1. Hit Windows key and X at the same time.
2. Choose either “PowerShell (Administrator)” or “Command prompt (Administrator),” or "Windows Terminal (Administrator)", whichever option is offered.
3. Inside PowerShell, CMD or Terminal enter: (You can copy and paste the following bold/cursive text.) DISM.exe /Online /Cleanup-image /Checkhealth
4. Press ENTER.
5. If errors are found, notify us. If no errors were found repeat steps 1 & 2.
6. Inside PowerShell, CMD or Terminal enter: DISM.exe /Online /Cleanup-image /Restorehealth
7. Press ENTER.
8. The system will start validating soon. If it throws an error, please list it here.
9. After it reaches 100% repeat steps 1 & 2.
10. Inside PowerShell, CMD or Terminal enter: sfc /scannow
11. Press ENTER.
12. Post the message you receive at the end of the processes here.
    
    
    

The error in the other memory dump's is more complicated, because it indicates a hardware problem.
Did you in any way overclocked the CPU or changed CPU settings in the BIOS?


Go to the support page of your laptop: https://www.acer.com/us-en/support/product-support/Predator_PHN16-72
Update to the newest BIOS V1.17. 

Then, after you restarted the machine update the chipset driver:

Restart the computer and test the system for a wile. 

It is possible that the game and the restart problem are unrelated; the above mainly addresses the restart problem. 
Please let me know if this helps with the restart problem and if it also helps with the game problem as well. 

holger1405​ I did not make it past step 8. It got stuck at 62% when validating. I noticed after about ten minutes of that, that the charger had come unplugged from the laptop. I'm not sure if that caused it to freeze. I tried to start over but it would not start at all after that. Should I just move on with the next steps? 

Did you in any way overclocked the CPU or changed CPU settings in the BIOS?

I did have Predator Performance mode turned on for a while when I was troubleshooting the game crashing. I have since switched back to Balanced. I have updated BIOS and the chipset driver and will test for the restart problem. 

clurriesims​ 

You restarted the Laptop?
DISM.exe /Online /Cleanup-image /Restorehealth can take a wile to start the process.
Please try again and leave it running in the background for a wile. 

If that still fails continue at step 9.

holger1405​ 

Thanks, I got all the way through the process this time. Here is the message: 

clurriesims​ 

• Press the Windows key > Write "CMD" (Without the quotation marks.) > Right click on "Command prompt" in the search results. > Run as administrator.
•  Copy "findstr /c:"\[SR\]" %windir%\Logs\CBS\CBS.log >"%userprofile%\Desktop\\sfcdetails.txt" (Without the quotation marks) into the prompt of the command prompt. > ENTER.
•  Upload the "sfcdetails.txt" that is now on your desktop.

Please also upload a new DxDiag. 

This is my third attempt at leaving a reply. 

Crashes are harder to recreate. I'm not getting any in build mode, but I just got one in CAS. I'm hoping this reply goes through holger1405​ the sfcdetails file is blank and I think that is why my replies won't post so I took it out

clurriesims​ 

Sorry, my mistake, made a typo.
The correct command is:
findstr /c:"[SR]" %windir%\LOGS\CBS\CBS.log >"%userprofile%\Desktop\sfcdetails.txt"

So:

• Press the Windows key > Write "CMD" (Without the quotation marks.) > Right click on "Command prompt" in the search results > Run as administrator. 
• Copy and paste the following line into the CMD window: (With the quotation marks.)
  findstr /c:"[SR]" %windir%\LOGS\CBS\CBS.log >"%userprofile%\Desktop\sfcdetails.txt"
• Press ENTER.
• Upload the "sfcdetails.txt" that is now on your desktop.

holger1405​ Same result, the reply will not post if I attach the sfcdetails file. 

clurriesims​ 

Test

Edit: This is strange, it works for me. 
Do you get an error message?