Re: Game keeps crashing sims 4

@EA_Francois

Attached is the DXDiag. As seen, my laptop is perfectly compatible. I tired to lower the settings and it still crashes but does last longer than on medium or higher settings. This is the 64 bit DXDiag version.

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System Information
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Time of this report: 9/3/2014, 20:15:38
       Machine name: JVUKOV-HP
   Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.140303-2144)
           Language: English (Regional Setting: English)
System Manufacturer: Hewlett-Packard
       System Model: HP Pavilion dv7 Notebook PC
               BIOS: InsydeH2O Version 03.60.48F.1B
          Processor: Intel(R) Core(TM) i7-2670QM CPU @ 2.20GHz (8 CPUs), ~2.2GHz
             Memory: 8192MB RAM
Available OS Memory: 8140MB RAM
          Page File: 2738MB used, 13539MB available
        Windows Dir: C:\Windows
    DirectX Version: DirectX 11
DX Setup Parameters: Not found
   User DPI Setting: Using System DPI
 System DPI Setting: 96 DPI (100 percent)
    DWM DPI Scaling: Disabled
     DxDiag Version: 6.01.7601.17514 64bit Unicode

------------
DxDiag Notes
------------
      Display Tab 1: No problems found.
        Sound Tab 1: No problems found.
        Sound Tab 2: No problems found.
          Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D:    0/4 (retail)
DirectDraw:  0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay:  0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow:  0/6 (retail)

---------------
Display Devices
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          Card name: Intel(R) HD Graphics Family
       Manufacturer: Intel Corporation
          Chip type: Intel(R) HD Graphics Family
           DAC type: Internal
         Device Key: Enum\PCI\VEN_8086&DEV_0116&SUBSYS_165B103C&REV_09
     Display Memory: 1696 MB
   Dedicated Memory: 64 MB
      Shared Memory: 1632 MB
       Current Mode: 1600 x 900 (32 bit) (60Hz)
       Monitor Name: Generic PnP Monitor
      Monitor Model: unknown
         Monitor Id: AUO139E
        Native Mode: 1600 x 900(p) (60.123Hz)
        Output Type: Internal
        Driver Name: igdumd64.dll,igd10umd64.dll,igd10umd64.dll,igdumdx32,igd10umd32,igd10umd32
Driver File Version: 8.15.0010.2476 (English)
     Driver Version: 8.15.10.2476
        DDI Version: 10.1
       Driver Model: WDDM 1.1
  Driver Attributes: Final Retail
   Driver Date/Size: 8/10/2011 03:32:02, 8311808 bytes
        WHQL Logo'd: Yes
    WHQL Date Stamp: 
  Device Identifier: {D7B78E66-4256-11CF-207A-5136A9C2C535}
          Vendor ID: 0x8086
          Device ID: 0x0116
          SubSys ID: 0x165B103C
        Revision ID: 0x0009
 Driver Strong Name: oem4.inf:IntelGfx.NTamd64.6.0:iSNBM0:8.15.10.2476:pci\ven_8086&dev_0116&subsys_165b103c
     Rank Of Driver: 00E60001

Your DXDiag doesn't specify which DV7 notebook you own, which is preventing me from identifying which graphic card it is using.

Obviously if your DXDiag is mentioning your Intel chipset it means that it's detecting it and probably using it by default instead of your onboard graphics.

Try using AMD Catalyst to change the settings and force your laptop to use your GPU to launch the game.

It can't hurt to update your chipset's drivers as well while you're at it: 🙂

https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=24245&lang=eng (follow the steps on the page to determine which Intel chipset is on your laptop)