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puzzlezaddict's avatar
puzzlezaddict
Hero+
3 years ago

Re: Game Keeps Crashing when Moving Camera or Adjusting Volume

@mpbx5295  Most of the errors in your dxdiag have to do with Windows updates, so the place to start is with a couple of basic checks of your Windows system files:

  • Hit Windows key-X
  • Choose either “PowerShell (Administrator)” or “Windows Terminal (Administrator),” whichever option is offered
  • Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes, and enter
  • The system will start validating soon. If it throws an error, please list it here
  • After it reaches 100%, hit Windows key-X again
  • Again, choose “PowerShell (Administrator)” or “Windows Terminal (Administrator)”
  • Inside the window, copy and paste “sfc /scannow” without quotes, and enter
  • Post the message you receive here

Restart your computer, hit Windows key-i, select Update & Security, and click the box to check for updates.  If any install, restart again afterwards.

The Sims 4 errors are access violations, which can be caused by almost anything.  The first question is whether you're playing with any mods or custom content, and if so, whether it helps to remove the entire Mods folder.  Even if you don't want to play that way in general, it's a useful test.

4 Replies

  • mpbx5295's avatar
    mpbx5295
    3 years ago

    Windows Resource Protection found corrupt files and successfully repaired them.
    For online repairs, details are included in the CBS log file located at
    windir\Logs\CBS\CBS.log. For example C:\Windows\Logs\CBS\CBS.log. For offline
    repairs, details are included in the log file provided by the /OFFLOGFILE flag.

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    3 years ago

    @mpbx5295  That's good.  How does Sims 4 run now?  Does it crash if you have no mods or custom content present?  If so, please try playing in a clean boot:

    https://support.microsoft.com/en-us/topic/how-to-perform-a-clean-boot-in-windows-da2f9573-6eec-00ad-2f8a-a97a1807f3dd

    The one service to leave enabled is the EABackgroundService, which the EA App needs in order to run.  Disable the rest as described.

    When you reboot your computer, go through the Task Manager's background processes list shutting down any service that doesn't absolutely need to be running, for example anything from MSI Afterburner to RGB software might still be enabled.  If you accidentally kill a critical process and it doesn't restart on its own, just reboot your computer again.

    Don't open any other programs while testing, just the EA App and Sims 4.

    If that doesn't help either, please look for new errors in the Reliability Monitor.  Hit Windows key-R and enter "perfmon /rel" without quotes, and you'll see a chart of errors and updates with a column for each day.  Today is on the right.

    Look for an error that happened at exactly the time of the most recent crash, specifically while you were playing in the clean boot.  If you find one, double-click it to see more details, then copy that info and paste it into a reply here.  If you don't see a new error, check back in an hour or so—the Reliability Monitor doesn't always update right away.

  • mpbx5295's avatar
    mpbx5295
    3 years ago

    The only mods I have are MC Command Center and UI Cheats but I do have a fair bit of CC. I tried the 2 mods by themselves and it didn't crash. However, when I added my CC back in, it crashed just like before. Should I still try a clean boot? 

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