Re: Game keeps freezing...but also it doesn't? (it's not mods)

@linds_41299  Your dxdiag shows that a component of McAfee is crashing over and over.  While this may have nothing to do with the Sims 4 issues, it would be best to uninstall McAfee.  Use the removal tool the company provides:

https://www.mcafee.com/support/?articleId=TS101331&page=shell&shell=article-view

You can reinstall it if you want, but please do test Sims 4 at least once without it.  As long as you don't do anything else at the same time, your computer should be safe.

If that doesn't help, please try the suggestions in the accepted sollution of this thread:

https://answers.ea.com/t5/PC/Sims-4-Crashing-Freezing-Lag-Surface-Pro-7/td-p/13439205

You might simply have the same issue as the others in that thread, with the McAfee problem being a red herring.  But I can't be sure because the McAfee crashes have crowded out any other errors in your dxdiag.