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StarCrusher3009's avatar
StarCrusher3009
Seasoned Newcomer
2 days ago

I keep having issues?

Last night or very late morning, I made a post saying my sims 4 kept crashing and wouldn't work, that has been resolved as I deleted the game and redownloaded it.
But now I have another problem.
Every time I now try to open the game, it loads for a few seconds before going black. The audio is still there, and I can still click on things, the game still works as it should, but I don't know what since I can't see the screen.
I've completely wiped the new file of any mods so there are none there but two sliders I didn't want to get rid of. I've deleted G-shade just in case that was the issue, and I've wiped the cache. 
All I know is that before it had done this, I had changed my graphics setting to high before it went black, and now I have no way to change it.

I'm going to delete the sims once again and redownload it once more, and I'll come back if that fixes the issue, but is anyone else just having problem after problem with the sims after EVERY update, or is it just me? 😓

7 Replies

  • StarCrusher3009​  Using high graphics settings doesn't typically cause a crash, although some players have reported that.  But it's possible that there's something else going on with your computer.

    If you'd like me to take a look, feel free to post a dxdiag.  Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop.  From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.

  • I finally got into the game but now I have this weird glitching issue, and also for some reason - I (had) a diff cas background downloaded but it won't show up, and I haven't had any more but one at once. 
    idk

  • StarCrusher3009's avatar
    StarCrusher3009
    Seasoned Newcomer
    9 hours ago

    I can drop screenshots of all my trait, personality, etc. mods if that helps

    I want a mod that allows me to add more than 3 traits to my character without it wrecking my poor game more than it already is

  • StarCrusher3009​  I've merged your new threads into this one to keep everything together.  It's best to only have one active thread at a time when troubleshooting a technical issue.  And yes, you did the dxdiag correctly.

    Your dxdiag shows a number of crashes of the graphics driver, so that's the place to start: with a clean uninstall and reinstall of the driver.

    https://crinrict.com/blog/2019/02/clean-re-install-of-graphics-drivers-with-display-driver-uninstaller-ddu.html

    You can use the newest driver AMD provides for your processor and graphics chip:

    https://www.amd.com/en/support/downloads/drivers.html/processors/ryzen/ryzen-5000-series/amd-ryzen-5-5600g.html

    This is necessary, given the errors in your dxdiag, whether or not the driver issue is the reason Sims 4 is crashing.  If it doesn't fix the game though, please do remove your Mods folder and test again.  And if that doesn't help either, remove Reshade and run a repair (Sims 4 > Properties > Installed Files > Verify integrity of the game files), then try again.

    If you find that a specific mod is breaking the game but you very much want its features, list the features you're looking for so that someone can make a suggestion for a mod that actually works properly.

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