Re: Game not launching in 3840x2160 even though I have it set via GeForce?

Hi, thanks for getting back to me. I don't have the option to switch to 4k currently, which is strange considering that I did before. My screen never had the option to switch to 4k, only in-game did I have that option. I manually changed the DPI to fit my screen so I think it's a bit less than 100% but I'm not totally sure.

@Izaka  If the value under Scaling and Layout is 100%, you're using 96 DPI (100%) and it's fine.  Do you in fact have a 4k monitor, or were you using DSR through the Nvidia Control Panel to render at 4k?  If the latter, double-check your Control Panel settings; the option may only be under Global Settings, not Program Settings.

Just so I don't have to ask a bunch of extra questions, please run a dxdiag and attach it to a post.

https://help.ea.com/en/help/pc/how-to-gather-dxdiag-information/

I was using DSR through the control panel to render as 4k. Here's my dxdiag post: 

@Izaka  Please reset DSR to 1x (the default), restart your computer, reenable your preferred setting, and test.  If that doesn't help, go into Documents\Electronic Arts\The Sims 4, move options.ini to the desktop, and see whether you can enable 4k in the graphics options.  The game will spawn a new options.ini with default settings, so if this doesn't make a difference and you don't want to redo all your other in-game options, you can delete the new file and restore the old one.

If that doesn't help either, try doing a clean uninstall and reinstall of your graphics driver, as described here:

https://crinrict.com/blog/2019/02/clean-re-install-of-graphics-drivers-with-display-driver-uninstaller-ddu.html

Download a fresh copy of the newest Nvidia driver:

https://www.nvidia.com/Download/driverResults.aspx/187602/en-us

Restart after installing the driver and before changing any settings.  You'll need to redo all your Control Panel settings; please change only the DSR setting and then test.

I've done everything you told me and yet my game still wont launch in 3840x2160. Is there anything else I might be ablo to do to fix this error with my game?

@Izaka  I asked someone else to test this (thanks @JonaO703 ) and he could switch to 4k, but only with the game in fullscreen mode.  He also said the game window keeps minimizing, so there may be something off about this process on the Sims 4 end.

Anyway, please try fullscreen mode and let me know how it goes.  You may want to make a backup copy of the options.ini file first so you can restore it if you have the same issue.  It's also possible to edit options.ini after the fact if it comes to that.

I think I know why it wouldn't launch in 4k, because I need toupdate my graphics cards.sgr file. Thank you for your help so much!!! 🙂)

@Izaka  That's great to hear.  Out of curiosity, what exact edits did you need to make to the .sgr file?  I'd love to know in case anyone else asks.