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Re: Game randomly crashing HELP

@Magi_al_Moose The CTF Loader is a part of Windows, and the event would only be relevant if it happened while you were trying to play Sims 4. In that case, a repair install would be much less drastic than a factory reset and would address most Windows-related issues, so I'd try that first.

https://www.elevenforum.com/t/repair-install-windows-11-with-an-in-place-upgrade.418/

If the problem here is software, then a repair install could help, and a factory reset would probably help, except that you might reinstall whatever driver or program is causing the crashes. However, if your game is crashing and NOT producing any errors in the Reliability Monitor, that suggests a hardware issue, for example an overheating processor or graphics card. (That's just one example among many.) A factory reset wouldn't do much of anything in that case.

If you'd like to check your components' temperatures, please download hwinfo, which is free and very thorough. Restart your computer, open hwinfo, select "sensors only," and let it run while you play. After you're done, or the game crashes, you can check the core CPU and GPU temperatures. Of interest would be the maximums since silicon cools quickly when not under load.

3 Replies

Magi_al_Moose
New Novice
1 year ago
@puzzlezaddict
I did everything. My pc temperatures are all good nothing that looked concerning. I'm considering putting in an extra fan just in case. However, I don't have this issue on my other games only the Sims.
Magi_al_Moose
New Novice
1 year ago
@puzzlezaddict
Okay so I finally got another error happening in perfmon /rel a couple hours before my sims game was launched and crashed. I added it here.
Description
Faulting Application Path: C:\Windows\System32\taskhostw.exe
Problem signature
Problem Event Name: APPCRASH
Application Name: taskhostw.exe
Application Version: 10.0.22621.3810
Application Timestamp: 32b165e7
Fault Module Name: StackHash_386e
Fault Module Version: 10.0.22621.4317
Fault Module Timestamp: f9f266e7
Exception Code: c0000374
Exception Offset: PCH_37_FROM_ntdll+0x00000000000A0C24
OS Version: 10.0.22631.2.0.0.768.101
Locale ID: 1033
Additional Information 1: 386e
Additional Information 2: 386e2c23a9374e63130edca6618df77b
Additional Information 3: 29d0
Additional Information 4: 29d04f80645a2b9c34a38aaaca168f03
Extra information about the problem
Bucket ID: f57326b9769e06093fc0d7757de483c5 (2288065510327485381)
puzzlezaddict
Hero+
1 year ago
@Magi_al_Moose Did you do the repair install as well? I ask because this error is from a component of Windows, not anything else, and it shouldn't be happening. I'm not actually sure how serious it is, but I'd suggest keeping an eye on the Reliability Monitor for a while to see whether this happens again.

For the Sims 4 issue, please create a new admin Windows account and try playing there. Make it local, as in, don't link it to a Microsoft account or any email address at all. You'll be able to launch the game without reinstalling anything, but your saves and other user data won't be available. That's fine and can be addressed later if necessary.