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Hero+

Re: Game won't launch, i'm still using Origin

@MERBEARXO It sounds like you're not having the same issue after all. The original poster is seeing a "game data missing or damaged" message, which happens before the game even launches, whereas you're seeing a crash at the launch screen. These two problems have completely different sets of causes and therefore somewhat different approaches to troubleshooting.

On that note, please run a dxdiag and attach it to a post.

https://help.ea.com/en/help/pc/how-to-gather-dxdiag-information/

Please also let me know whether OneDrive is running, even if you never use it, and how full it is.

3 Replies

MERBEARXO
3 years ago
I do not use one drive. Here is the report!
puzzlezaddict
Hero+
3 years ago
@MERBEARXO Please disable McAfee entirely and see if you can play. Each Sims 4 crash in your dxdiag is accompanied by a McAfee crash, so that's the first place to look. As long as you don't open anything other than Sims 4 and Origin or the EA App, your computer should be safe. If this does help, you can set exceptions for TS4_x64.exe and the game launcher you're using within McAfee and test again.

If that doesn't help, uninstall any Razer software you have and restart your computer. If this works, you can try reinstalling it, which is sometimes sufficient to fix the issue. But simply disabling the software doesn't always help.
MERBEARXO
3 years ago
EA put out the fix today, finally updated. Thank you for all the help!