Forum Discussion

lricke's avatar
lricke
3 years ago

Re: Growing Together - Download Stuck at Preparing

@EA_Cade wrote:
Under investigation. Accepting as solution for visibility purposes only.

Hey all, 

We are starting to see recovery now and you should now be able to download and install your content. 

If you cannot install still, please fully exit the EA app then end the EA Background Service task in task manager, then relaunch the app, sign in and try again. 

I am still monitoring this thread in case these steps do not resolve the issue, so please let me know. 

Thanks!

This did not help. It’s after 2pm and still unable to download. What other troubleshooting can I try or when can we expect a fix? 

4 Replies

  • Izarissix's avatar
    Izarissix
    Seasoned Novice
    3 years ago

    Anyone else get an E-mail from EA saying that Growing together is now live you can buy it now but I also have a receipt from my purchase from the feb.15 2023 confirming and seeing that my payment was already finalized so I don't know if that means that they want us to be out for the first one we bought or what. 

    Also I noticed it was on the EA app as an option to download until I cleared the cache on the EA app. 

  • GypsyHeart4ever's avatar
    GypsyHeart4ever
    3 years ago
    @Izarissix Yes I got an email tonight, saying the same thing. I pre-ordered mine in Feb and repurchased it again last night.
    Mine says it downloaded but there's nothing when I open the game.

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