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Re: Growing Together - Download Stuck at Preparing

its been 12 hours ive been trying to get this crap to work im beyond frustrated because right when the pack was announced i preordered it im so upset and mad i took time off work to play this new pack and i cant download it all it says is preparing 

4 Replies

  • I just contacted ea help. They said that I had to cancel my pre-order and purchase sims 4 growing together again. That helped! it downloaded while i wrote this message. I have had the same problem as you since the pack got released yesterday.

  • georgiamayhope's avatar
    georgiamayhope
    3 years ago

    so we wont get the extra freebies that come with pre ordering? if we cancel and re buy it wont be a pre order right? all because of their faulty system! im so annoyed lmaoooo lets go new simulation games coming out

  • batalice's avatar
    batalice
    3 years ago

    Mine won’t even let me cancel anything or request a refund. It’s saying the product has been delivered, and that I have no games that qualify for a refund right now. It’s making me never want to buy an expansion pack again tbh because I personally don’t have £35 to be spending on games that I won’t be getting. 

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