sim 4 gshade load problem

@alessiaey  Please remove GShade, Reshade, and anything associated with either one, at least for now.  The first step is to get the game working again.  When you've deleted the files, repair the game: open your EA App game library, click Sims 4, and select Manage > Repair.

If that doesn't help, select Manage > View properties, which will show you where Sims 4 is installed.  Open that location, then the Game folder inside, and delete the Bin folder.  You'll need to close the EA App and kill the EABackgroundService in the Task Manager, under background processes, before deleting the folder.  Once you've done that, repair again, which will rebuild the Bin folder, this time without any third-party files.

thanks so much but i tried the 1st one it didnt work i dont understand the 2 one where do i find taskmanger and ea background???

i tried like you said but my screen still shows white before it loads its not bugging but when i want to play as a sim it doesnt load and takes forever ive resarted by laptop like 4 times now plss help btw thank u sm 😃

@alessiaey  To be clear, you were able to delete the Bin folder, and repair Sims 4, and the game still doesn't work?  If not, let me know.

Otherwise, please try playing in a clean user folder.  Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop, and when you launch the game, a clean folder will spawn with no content.  (Your saves and other content will be intact in the folder you moved but temporarily not read by the game.)  Don't add anything to the new folder yet; just let me know whether you can get far enough to start a new save and play in live mode for a bit.

If that doesn't help, please run a dxdiag and attach it to a post.

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

yes i can play in life mode does that means it works now?

@alessiaey  Yes, it sounds like the game is fine now, or at least that the GShade problem is gone.  If you'd like, feel free to copy over your saves and Tray files from the old Sims 4 folder.  You may want to keep UserSettings.ini, which stores the login rewards data, and possibly Screenshots and Recorded Videos as well.  The rest can be discarded.