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@carissaev Turn off the in-game overlay.
If that doesn't help, disable any other apps that come with overlays: Steam, Discord, etc.
I can't turn off the overlay? The option is greyed out
@zxzl85jdxpsw Restart your computer, then open the EA App, but not Sims 4 yet. See if you can disable the overlay now.
That worked! Thank you so much
I had the same issue I had to close my game and then I was able to deselect it.
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