Re: Infinite load screen after May 28, 2024 update

Tried it and no luck ☹️

Hi, thank you for the help, unfortunately it it didn't work for me ☹️ I'm desperate. I can't open my favorite household since the update. I've tried everything (removing mod scripts, CC) I've tried returning old backups and nothing works. Can someone help me? 

@thomasroslin and @CaseyLynch7  If you have any files in ConfigOverride, please delete them and try again to play.

Otherwise, please try playing in a clean user folder.  Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop, and when you launch the game, ia clean folder will spawn with no content.  (Your saves and other content will be intact in the folder you moved but temporarily not read by the game.)  Don't add anything to the new folder yet; just let me know whether you can get far enough to start a new save and play in live mode for a bit.

If that doesn't help, please run a dxdiag and attach it to a post.

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

hi i've been experiencing this issue for I don't know how long, like since the beginning of the year. I've tried every fix that anyone has mentioned including re-downloading the game (which takes forever) and I still get stuck at this loading scene no matter what. the only thing that shows up is a last exception error and I was wondering if someone more savvy than me can make sense of it.

<?xml version="1.0" ?><root>
<report><version>2</version><sessionid>bb4b0213695491b76658d4dd</sessionid><type>desync</type><sku>ea.maxis.sims4_64.15.pc</sku><createtime>2024-05-30 20:37:08</createtime><buildsignature>Local.Unknown.Unknown.1.107.112.1030-1.200.000.625.Release</buildsignature><categoryid>developmental_milestone_tracker.py:1107</categoryid><desyncid>bb4b0213695491b76658d4dd</desyncid><systemconfig/><screenshot/><desyncdata>Exception raised while processing zone spin up sequence: 'Object not found: 0xcdf3a7b2' (KeyError: 'Object not found: 0xcdf3a7b2')&#13;&#10;Traceback (most recent call last):&#13;&#10;&#13;&#10; File "T:\InGame\Gameplay\Scripts\Core\sims4\utils.py", line 179, in wrapper&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\areaserver.py", line 222, in c_api_server_tick&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\zone.py", line 509, in update&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\zone_spin_up_service.py", line 1677, in update&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\zone_spin_up_service.py", line 1318, in on_update&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\zone.py", line 738, in on_hit_their_marks&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\zone.py", line 1126, in _set_zone_state&#13;&#10; File "T:\InGame\Gameplay\Scripts\Core\sims4\callback_utils.py", line 158, in __call__&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\developmental_milestones\developmental_milestone_tracker.py", line 1196, in send_all_milestones_update_to_client&#13;&#10; File "T:\InGame\Gameplay\Scripts\Server\developmental_milestones\developmental_milestone_tracker.py", line 1107, in _get_milestone_update_msg&#13;&#10;KeyError: 'Object not found: 0xcdf3a7b2'rtim=0&#13;&#10;Client Session Time: 11.80&#13; &#10;Num Save Errors: 0&#13; &#10;Num Load Errors: 0&#13; &#10;Current Game State: 0x96d01090&#13; &#10;LoadingScreenActiveFlag: 1&#13; &#10;Origin Version: 13,207,0,5720&#13; &#10;Modded: False&#13; &#10;SystemInfo: Windows 11 10.0.22631 GPU: NVIDIA GeForce RTX 3060 Ti nvldumdx.dll 31.0.15.2849, GUID: D7B71E3E-67C9-11CF-C97C-79600EC2D235&#13; &#10;</desyncdata></report>
</root>

@SunRaye29  Did you try emptying ConfigOverride, as mentioned above?

If that doesn't or didn't help, please try playing in a clean user folder.  Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop, and when you launch the game, if it launches, a clean folder will spawn with no content.  (Your saves and other content will be intact in the folder you moved but temporarily not read by the game.)  Don't add anything to the new folder yet; just let me know whether you can get far enough to start a new save and play in live mode for a bit.

If that doesn't help either, please run a dxdiag and attach it to a post.

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

You’re a lifesaver!!!! Thank youuuu I was trying for about 3/4 hours before I got it with your comment ! 

I've tried this and it didn't work for me; a couple of odd notes i wanted to add to the conversation: if I enter another save, go back to main menu and open my "frozen" save, it loads me in almost instantly. Also, when I'm playing in any save, I am no longer able to alt tab out of my game, both when its infinite loading and when its running smoothly. I have also tried to pull a previous save file for the save that makes my game load infinitely (it was my "active" save when the update dropped), but this didn't work either. 

@FadingDoor604  The inability to alt-tab is a known issue with the DirectX 11 version of Sims 4.  Are you using DX11, and does the problem go away if you switch back to DX9?  Does that help you load the save?

And to be clear, is only one save affected, or multiple?  If only the one, can you load a different household within that save, either in the same world or a different one?

Good catch! I started using DX11 after the infinite load issue began, but you're right, I disabled it and now I can tab in and out.

That is odd...I did my trick to get into my save, loaded one of my other households, saved the game and restarted it. This time when I tried to load the save with that family, it loaded in without issue. Do you think the original family is corrupted somehow, even though there isn't the orange symbol above their house?

@FadingDoor604  There are multiple types of corruption, and there are also errors that aren't corruption exactly but can still prevent a household from loading.  If you want to troubleshoot that issue, I'd suggest posting in the Game Issues forum, not because I don't want to help but because Crinrict is a lot better at that kind of thing.

If you'd like to do some testing yourself, put the household on a different lot.  If you can load them there, the problem is likely the old lot; otherwise, it's one or more of the sims.  Either way, this may be fixable once you identify the source of the problem.

I still didnt manage to fix it.

Its annoying...tried every single fix and its still stuck on loading screen when i choose my household.

@566ea5b78f653250  Please go into Documents > Electronic Arts > The Sims 4 and delete any lastexception files you see.  Try again to load the household that isn't working, and when it fails, look for a new lastexception.  If you find one, attach it to a reply here.  You need to delete the file's first line in order for the upload to work.

Please test with no mods or custom content, as in, move the Mods folder to the desktop.  If you get an error message while trying to load the household, please post a screenshot.

I tried this and moved my Sims 4 folder on my desktop, I didnt delete or touch it prior I just moved it.

I boot up the sims and it looks promising, I exit out and open the folder on my desktop and somehow it just reset all my saves, households, gallery info, etc. 

if I try to delete something off of the desktop folder, it deletes it in the game folder itself.

I guess in hopes of trying to get one household to load after an update I lost everything. Great.

@Rhinzi  Moving the user folder moves your saves and other user data to where Sims 4 can't read it.  This doesn't delete the content, just makes it unavailable.  This is a useful test because it distinguishes between issues related to the user folder's contents and more global problems.

However, changing something in the Sims 4 folder on your desktop shouldn't have any effect on the folder in Documents > Electronic Arts.  Is OneDrive running on your computer?  Even if you never use it, maybe it's syncing files in an odd way.  You can avoid this by pausing syncing.  To see the option, right-click the cloud icon in the lower-right corner of your screen.  It might be hidden in the Tray (^ icon) instead.

Please also let me know whether you can play a new save, without problems, with your Sims 4 user folder on your desktop.  If you run into the same issue, please provide a dxdiag here.

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/