Forum Discussion

Rising Traveler

Re: Invalid License Reason code = Missing DLL: (msvpc 120.dll) Error 0xc1

Barry, I know you have done what you can and I appreciate your assistance but, I am still having the same problem with my game. I've run every scan known to man, uninstalled and re-installed at least a half dozen times did every step the live chat tech told me to do, unfortunately our chat was cut off before we were done and I could not resume it. So, I left a message at the service center or whatever it is for EA to call me and I waited over 2 hours and no call. Returned to see if I could contact someone and the message I got was that my case was closed.
I would like some help in getting my game working as it's been 2 weeks now and it would certainly be nice if I were able to play this game I paid so much for.

Is there any way I could possibly get some help from someone, somewhere please?

1 Reply

EA_Barry
Community Manager
11 years ago
@QTBrniis

Please run the following two files from the default locations below, the path will be different if you did not install the game to its default drive/folder:

C:\Program Files (x86)\Origin Games\The Sims 4\__Installer\vc\vc2013\redist\vcredist_x64.exe

C:\Program Files (x86)\Origin Games\The Sims 4\__Installer\vc\vc2013\redist\vcredist_x86.exe

Let me know if you continue to have an issue with that error message 🙂

TYVM @crinrict