Re: Lost all my households

Hi @EuphorialQueen  and @SheriGR 

Thank you so much for your help thus far. Ok so regarding the restoration of backed up saves, I have actually done that already in game, and in all the 6 saves the Sims are not there; this is actually one of the first things I did when the problem first occurred. I actually initially thought you were referring to another restore method I did not know about ☹️. 

Regarding the separate folders, I think I understand, however looking at the save files, how are you able to know which file corresponds with the each game as it is all zeros and ones.?

Having gone through all the possible troubleshooting methods, I can only think of one thing that caused this, and that is when I added more game and stuff packs to the game, as that is when the problem occured. And I took the liberty of going through the game that lost all but one of my sims and then I started a new one, to compare the townie Sims. I then discovered that in the game that lost my played households, all the Sims (including the unplayed households, except for the one sim I was last playing) are gone, and seem to have been replaced, all the normal townies, gone; Goths, Langraabs, Calientes, Spencer-Kim-Lewis etc, all gone too, and other Sims I have never even heard of before are living in their homes. 

So my thinking is, if the game packs and stuff packs caused this shift, and if I still have one of my Sims still in the game as well as all my customised lots and businesses, surely there must be a way to reverse this or at least locate the sims right? The question is how if the cause is the game packs and stuff packs.

@EPCreativeMedia What do you see on the save right before you see all of the 'other households' (the non-played sims) gone? Can you check in the 'other households' tab and everywhere else in that save - plus click the white heart in all of the ones you want to make sure do not get culled in that save, including the Goths, etc., as once you do this it should move them to 'my households'... also, please save any that you want to make sure are not lost to your 'my library' area. Btw... is there any chance that your game is a bit maxed out? You can do things like play in windowed mode, reduce the graphics and other settings to be moderate, play 'offline', etc. Is your 'My Library (and your tray) very full? Sometimes that can also cause issues in some games, as @EuphorialQueen mentioned.

Omg so I’m not sure if you will see this because when you had this issue it was in 2019, however I am having the same exact issue. The only thing with me is everybody is there except for the family I last played with. I’ve tried everything that you tried and they’re still not showing up. Is there by any chance you found a solution by now? I play LPs as well and the family that’s the most popular is just gone. 

Hi everyone, 

Since this is an older thread that's been inactive for a few years, I am going to lock it to prevent necro-posting. 

If you need some help with a similar issue, please feel free to create a new thread. 

Thanks!