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EA_Solaire's avatar
EA_Solaire
Icon for Community Manager rankCommunity Manager
3 years ago

Re: Majority of my DLC for sims 4 are gone after I switched from origin to EA

@21nerdsavgae 

If the packs aren't showing there, but you've bought them through Origin, this means you're currently logging into a different EA account than the one you had originally bought them on.

Please contact the live support team so they can help you locate which account your packs are tied with- here on the forums we don't have access to your account details to help you locate the original account. If you have any troubles reaching out to live support there, please let me know. 

3 Replies

  • 21nerdsavgae's avatar
    21nerdsavgae
    3 years ago

    I checked yahoo saying it was a long shot, but that long shot was made and I found the actual account and I apologize.

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    3 years ago

    @21nerdsavgae 

    No worries!! If you have multiple accounts and your content is split between two separate accounts, live support can look into merging your accounts together so all your packs and games are together on one account instead. 

    If you'd like, you can contact live support from the link I've listed above so they can merge your two accounts together 🙂 

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