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Anonymous's avatar
Anonymous
8 years ago

Re: mouse cursor wont change to sims 4 version

hello!

I've never noticed this problem pop up whenever I played sims 4, but now that I started playing everything seemed fine, but I noticed that there's one area (kinda in the middle right) on the screen where the sim cursor changes to a normal pc one, and it's not responsive in that area only, which is mad annoying ._. I can't click on anything there (duh). I did try the repair option in origin, but the problem didn't go away. anything else I can do? Thanks!

15 Replies

  • Since you've already tried Repair Game, here are a few other tips to try:

    1. Turn off Origin In-Game:
    Open Origin, Select Origin > Application Settings > Origin In Game and click the on/off switch to disable Origin In Game.

    2. Unplug mouse, then plug it back in. If that doesn't work, plug it into a different port.

    3. Try a different mouse.

    4. If those don't work, try updating drivers.

    Update your drivers
    http://help.ea.com/en/article/finding-devices-and-updating-drivers/

    5. Run a clean boot, this will help with stopping any other programs from interfering.
    http://help.ea.com/en/article/how-to-clean-boot-your-pc/

    6. Mouse pointer is invisible
    http://sims4.crinrict.com/en/2014/08/mouse-pointer-is-invisible/

  • Okay, so this is a weird thing, idk if I'm the only one who is having this problem. So yesterday I booted up sims 4 and I noticed that my mouse didn't change from normal pc mouse to in game mouse. So I shut it down and rebooted the game and it still didn't change. I tried deleting the two mods I downloaded yesterday, repair and update game but that didn't work. Any advice on what I should do?

  • jpkarlsen's avatar
    jpkarlsen
    Hero (Retired)
    8 years ago

    Please try starting a new game and see if you have the same issue there.

  • did that, also tried to delete my last save and it did nothing. Would uninstalling and reinstalling work?

  • jpkarlsen's avatar
    jpkarlsen
    Hero (Retired)
    8 years ago

    It might. I have seen one or two posts on this. I don't think it was solved.

  • Silverorm's avatar
    Silverorm
    Seasoned Newcomer
    8 years ago

    Hello, i had a similar problem... i had a windows mouser marker in game, and it was very annoying.

    Turning of origin in game helped me. 

    Thx so much!

  • 172e3cda0034987's avatar
    172e3cda0034987
    8 years ago

    Before uninstalling and reinstalling the game, if you haven't yet try these tips:

    1. Turn off Origin In-Game:
    Open Origin, Select Origin > Application Settings > Origin In Game and click the on/off switch to disable Origin In Game.

    2. Turn off Discord and it's overlay software. This has been reported causing issues with Sims 4.

    3. Turn off "Display Pointer Trails" in the mouse control panel option.

    Control Panel > Hardware and Sound > Select Mouse > Pointer Options. Under Visibility, un check the Display pointer trails.

  • I have the same exact problem. The reason we can't click a certain area on the middle right of the screen is because there is a notification popping up as an overlay. So to prevent the notifications from interrupting the game, do the following:
     
    follow the steps below to disable the Optimal Resolution Notification:
    1. Right click on the on the empty area on the Desktop.
    2. Select Graphics options
    3. Balloon Notification
    4.  Optimal Resolution Notification
    5. Disable.

    When you get back into the sims 4, you will notice that you can click in that area again. Do not remove any of your mods or CC's because they are not the root of the problem. (I'm telling you his from experience). 

    Good luck and happy gaming.

  • Anonymous's avatar
    Anonymous
    7 years ago

    hi! I have a windows 4 laptop. Just so you know. Around 1 out of 25 times I enter the sims 4, the mouse pad and wireless mouse work on most of the screen, but the most annoying part is that the places it doesn't work is down the middle. the 'sims mouse' transfers to a main screen mouse and I cant click anything in the area. I tried repairing the game once and it didn't work. I tried restarting the laptop. Also nothing. its really bothering to me because if I try to leave the game, I can't click the check mark because it transfers to a min screen mouse. I have to cancel out of the whole thing or shut down the whole laptop.

  • mooglecat42's avatar
    mooglecat42
    6 years ago

    @janecemartial Thank you!! This was my exact problem. I didn't even bother disabling anything- simply alt+tab'd to the desktop and closed the pesky notification. Once that was gone everything worked perfectly. I never would've thought of that XD

  • Sprinkles91xo's avatar
    Sprinkles91xo
    6 years ago
    @janecemartial it was a notif. for my gamr bar in windows popping up, any pop ups will behave like this i know now. WOW thank you!💖💖💖
  • sammireid16's avatar
    sammireid16
    6 years ago

    Hi, I tried all of the above but my mouse still doesnt work on one portion of the screen. i don't know how to fix it. Is it the game or my laptop?

  • BlackjackWidow's avatar
    BlackjackWidow
    Hero (Retired)
    6 years ago

    Hi @sammireid16 - Usually, if the mouse stops working on one portion of the screen it's because there's a notification underneath the game window waiting for a response. Try alt-tab to the desktop to see any notifications. You should be able to get rid of the problem by turning on focus assist. Go to Settings > System > Focus Assist (on the left hand bar). At the bottom of the settings, turn on "When I'm Playing a Game". Hope this helps!

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    6 years ago
    Hi all,

    I'll close this thread here as it's an older thread. Usually, the steps for troubleshooting any issue will naturally change through the years to accommodate updates and patch changes. This is why it'd be best to open a new/fresh thread to receive more up-to-date/relevant advice. 🙂 Saying that, the steps in here may still be helpful so please do give them a go before opening a new thread and remember to give some kudos to helpful posters by clicking the XP button under that post if it's helped you. 🙂 Thanks,

    EA_Lanna