Re: My game continues to crash

@Myssdee  Please move your entire Sims 4 folder out of Documents\Electronic Arts and onto your desktop.  Clear Origin's cache:

https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/

and repair the game again, just to be thorough—sometimes the first attempt at repairing isn't as thorough as it should be.

Please also run a couple of basic checks of your Windows system files.  Here's how:

• Hit Windows key-X
• Choose either “PowerShell (Administrator)” or “Command prompt (Administrator),” whichever option is offered
• Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes into the window, and enter
• The system will start validating soon. If it throws an error, please list it here
• After it reaches 100%, hit Windows key-X again
• Again, choose “PowerShell (Administrator)” or “Command prompt (Administrator)”
• Inside the window, copy and paste “sfc /scannow” without quotes into the window, and enter
• Post the message you receive here
• Restart your computer before playing

When you launch the game, a clean Sims 4 folder will spawn with no content.  Don't add anything to it yet; just see how a new save runs.  If it crashes again, please run another dxidag; your first one didn't pick up your processor model.

Please also link the driver download page for your computer.  Go here:

https://support.hp.com/us-en/drivers/laptops

Enter your laptop's serial number, choose your operating system if necessary, and you'll land on the driver download page.  That page doesn't contain any information about your own laptop, just the model.  I'd like to compare the available drivers and other software to what you already have installed.