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Re: My sims 4 game will not load after being left on all night. What do I do?

@oneshaylovely87  When you say you tried to move the game's program files, what exactly did you move?  If you haven't moved the user data folder out of Documents\Electronic Arts yet, please do so now, then try to launch the game.  Let me know whether it works.

If you didn't already clear Origin's cache (not the game but Origin), please do that as well.

https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/

Restart your computer, and repair the game in Origin: open your game library, right-click on the Sims 4 icon, and select Repair.

And disable Origin in-game: hover over your username, select Application Settings, then the Origin in-game header, and disable the first option at the top.

If these steps don't help, please run a dxdiag and attach it to a post.

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

@LeissaMyst  It is not helpful to tell someone at this stage that their computer is "dying."  While hardware failure is a possibility, it is currently only one of many, and still somewhat less likely than other, more fixable issues.

1 Reply

  • LeissaMyst's avatar
    LeissaMyst
    Rising Veteran
    6 years ago

    I was going on the circumstances...I've had this happen personally, so I may be somewhat bias in the field of leaving your equipment running; but I don't consider it to be "bad" to consider that the user has followed the steps they have indicated and have encountered problems I'm familiar with. Also for clarification, the most important part of my statement was not that it was "Dying" but that it was /likely/ caused by the fact that the computer was left on for an extended period - which often causes hardware failure in machines as I've personally noticed. Hardware failure is 100% preventable in most cases, unfortunately once it occurs it's irreversible in many cases. 

    My Apologies if I worded my advice poorly, but I don't think I was in error in my caution...

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