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Re: My Sims 4 keeps crashing

@9831087 I'd like to see that full error message. The next time you encounter it, please take a screenshot and post it.

However, the underlying problem here is your computer's hardware. There are a few factors, but the two most pressing ones are RAM and storage. 4 GB RAM isn't really enough to run Sims 4 these days, at least not well, especially in Windows 11. It's doable with certain adjustments, but one of those adjustments is increasing the page file, which is space on the hard drive or SSD that the computer uses to store spillover data that doesn't fit in physical memory (your 4 GB of installed RAM). Your page file is small and almost all used at the time of running the dxdiag, which was presumably when Sims 4 wasn't even open.

However, you can't really increase the size of the page file because that space comes out of storage, and your computer only has 2.7 GB free. That alone isn't enough for Windows to maneuver, let alone run Sims 4 or other demanding apps. Normally, I'd suggest freeing up some space and going from there. But with a 56 GB drive, and Sims 4 installed (plus Windows itself), there isn't going to be much room left even if you delete absolutely everything else.

This is the long way of saying I don't think this particular setup is fixable. If you're considering a new computer, now would be a great time. A laptop that can run Sims 4, all current packs included, can cost less than 500 U.S. dollars or U.K. pounds or euros (depending on the country), with gaming laptops that can handle ultra settings starting in the 700-800 range. I'd be happy to help you find something if you're in the market.

If you can't or don't want to buy a new computer right now, the only other suggestion I have is buying an external drive and installing Sims 4 on that. Then you'd have enough free storage to increase the page file, which would in turn hopefully allow Sims 4 to run without crashing; you might need to make more adjustments beyond that. But even with the game somewhat stable, you'd still be severely hampered by the 4 GB RAM and the very weak processor and graphics chip. I'm not sure you could get the game to a state you'd consider playable, let alone enjoyable. So it might not be worth investing in this laptop at all.

If you have more questions about any of this, please let me know.

2 Replies

9831087
3 years ago
@puzzlezaddict Hi, I do have the Sims 4 on a hard drive, but it never goes to the hard drive. I believe I would have over 30GB used, but whenever I download the Sims 4 or any of its packs it goes to drive C: and not D:, and I am planning on getting a new monitor/desktop in the summer so I hope all of my stuff can transfer. I also changed the location to driver D: but it never works to me. Do you know how I could fix that so I could atleast play the game? I never had these issues in the past, especially with over 6GB of mods and cc, it always ran fine (without reshade or gshade)
puzzlezaddict
Hero+
3 years ago
@9831087 Uninstall Sims 4 from the C drive, restart your computer, and if you're using the EA App, choose a folder on D for the install location. If you're using Steam, here's how to change the install location:

https://help.steampowered.com/en/faqs/view/4BD4-4528-6B2E-8327#:~:text=Navigate%20to%20your%20Steam%20client,installations%20can%20be%20installed%20there.

If you're using the EA App and the game is still installing on C, that would be odd. But make sure you're looking at the game's program files, not the user folder (saves, mods, etc.), which will always be in Documents > Electronic Arts unless you take steps to redirect it. For the program files, open your game library, click Sims 4, select Mange > View properties, and find the full file path there: