@queenrose68 I'm sorry, I really have no idea why the game won't run for you. I've asked other people for ideas, and so far no one else has offered anything either. I'll keep looking; I'm just saying I'm not sure what else to suggest.
One thing I am curious about though is what runtimes you have installed. Hit Windows key-R and enter "appwiz.cpl" without quotes. You'll get a list of installed programs, which you can sort alphabetically (if they're not arleady) by clicking on the Name header. Please scroll down to the Microsoft Visual C++ Redistributables and take a screenshot of the entire list of these redistributables, so I can take a look at the years listed.
Then click "Turn Windows features on or off" in the upper left corner, and you should see something like this:
(This screenshot is from Windows 10, so it might not be exactly the same.) Please take a screenshot of the .NET Frameworks, which should be at the top.
I don't know whether this has anything to do with your error, but it's worth checking, since a missing runtime would prevent the game from loading.
@queenrose68 The game should still open though, and I wish I knew why it didn't. It seems that you don't have .NET Framework 4.8 installed, which is the current version. From what I understand, it hasn't been necessary for Sims 4, but perhaps that's changed.
The framework is compatible with Windows 7, including 32-bit, so you can try installing it:
https://dotnet.microsoft.com/download/dotnet-framework/net48
You just need the runtime, not the developer pack.
If you get an error that it's already installed, let me know. It might be listed differently in Windows 7 (i.e. not right below .NET 3.5) for some reason.
@queenrose68 Thanks for letting me know. I'm not sure what else to suggest, but someone else thought it might be worth doing a clean uninstall of Origin. I know you did a regular uninstall before, but this process is much more thorough:
Next, download the full Origin installer and run it. Here's the direct download link:
http://download.dm.origin.com/origin/live/OriginSetup.exe
Be sure to run both the installer and Origin itself as an admin: right-click on each and select "Run as Administrator."
@queenrose68 I'm sorry to say it, but I really don't know what else to do. I've asked around, and I'll keep looking for more suggestions; if I hear anything, I'll post back and tag you.
I really wish I could help you with this.
I am having the exact same problem
I will wait if there's a solution because I really want to play Sims
@koniiGR Are you specifically seeing the ntdll.dll errors when trying to play Sims 4? If you're not sure, please post a dxdiag and check the Reliability Monitor, as described earlier in this thread:
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