Re: My sims 4 won’t load or start
@ReDRobiNsims As a test, please try playing in a clean user folder. Move the entire Sims 4 folder out of Documents > Electronic Arts and onto your desktop, and when you launch the game, if it launches, a clean folder will spawn with no content. (Your saves and other content will be intact in the folder you moved but temporarily not read by the game.) Don't add anything to the new folder yet; just let me know whether you can get far enough to start a new save and play in live mode for a bit.
If that doesn't help, please do a clean uninstall and reinstall of Sims 4:
- Rename the Sims 4 folder you moved out of Documents\Electronic Arts (that has your old saves inside it) to something that doesn't include the words "Sims 4."
- Download Revo Uninstaller (the free version is fine) from here.
- Launch Revo, select Sims 4 from the list, and click Uninstall.
- Once the game is uninstalled, select "Moderate" under "scanning modes," and click Scan.
- Review the list, in case there's something you want to save; otherwise, click Select All, and then Delete.
- Close Revo, and restart your computer.
I would suggest uninstalling and reinstalling the EA App with Revo as well. I don't have instructions for it, but it should be straightforward.
Reinstall the EA App, and before installing Sims 4, disable your antivirus if you use one. Create a new folder on the root level of the drive of your choice, for example C:\Games is fine, but C:\Program Files\Games is not. When you install Sims 4, select this folder as the destination. You can install only the base game, to save time, if you want.
