Re: My sims keep getting stuck on tasks.
@BlackRose2300 This is a common problem with multiple causes, so it often takes some experimenting to figure out how to fix it. Do the sims get stuck on the same tasks, and if so, do they always get stuck on those particular tasks; or is it random? Is it just one sim or a number of them?
I have no idea what you've tried so far to fix this, since you didn't specify. So I'll just say that the first step is to try repairing the game in Origin: open your game library, right-click on the Sims 4 icon, and select Repair. If that doesn't help, please test a new save and see whether the same problem happens. Let me know either way.
By the way, you won't be able to get a refund unless it's only been 24 hours since you bought the game. Packs aren't eligible for refunds at all, except in circumstances where someone's computer can't run the pack, for example people with the Legacy Edition who buy a newer pack. So asking for a refund isn't likely to get you anywhere.