Re: packs all of a sudden stop working

@kandykane123  All of the packs are where?  Please post a screenshot of the search results so I can see what's going on.

@puzzlezaddict 

@kandykane123  None of these packs are actually installed.  The Delta folder holds patch data for all packs, and that data gets installed regardless of whether the user has installed or even owns the corresponding packs.  If your packs were installed, you'd see their folders directly inside a "The Sims 4" folder as well.

Did you buy these packs from Steam, from Origin or the EA App, or from a third party?  If you bought or registered them in Origin or the EA App, you'll need to install them through the EA App: login there, open your game library, click the Sims 4 icon, select Manage > Manage Add-ons, and click Download for any packs you see.  If you have two entries for Sims 4 in your library, try the one with the Steam logo on it first.

You don't need to install the Sims 4 base game through the EA App, and in fact that would be counterproductive if you want to keep playing through Steam.

@puzzlezaddict i installed the packs through ea and the sims through steam but when i purchased them they worked but they only just stopped working

@puzzlezaddict how exactly do i do that

@kandykane123  I wrote it out before:

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If you bought or registered them in Origin or the EA App, you'll need to install them through the EA App: login there, open your game library, click the Sims 4 icon, select Manage > Manage Add-ons, and click Download for any packs you see.  If you have two entries for Sims 4 in your library, try the one with the Steam logo on it first.

You don't need to install the Sims 4 base game through the EA App, and in fact that would be counterproductive if you want to keep playing through Steam.

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okay

@kandykane123  Please post a screenshot of what you see when you're trying to download the packs.  You can click Windows key-shift-S and drag your cursor over the part of the screen you want to capture.

@puzzlezaddict here you go

@kandykane123  Okay, I'd like to see whether there's a difference between your Steam- and EA App-owned packs.  Please run the same search as before (the one I described in post 2), except search for SP09 , SP16 , and GP05 , and post the results.

@puzzlezaddict hi

hi @puzzlezaddict here you go

@kandykane123  Okay, so Tiny Living (SP16) is installed correctly, and GP05 (Parenthood) is not.  I can't tell either way with Vintage Glamour because you searched in Home, not This PC, but it doesn't matter since the EA App somehow thinks Parenthood is installed.  It might help to clear the EA App cache:

https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/

and repair the game in Steam: open your Steam library, right-click the Sims 4 icon, and select Properties > Local files > Verify integrity of the game files.  But if not, you'll need to do a clean uninstall and reinstall of Sims 4: 

• Put aside your Sims 4 folder in Documents\Electronic Arts and rename it to something that doesn't include the words "Sims 4."
• Download Revo Uninstaller (the free version is fine) from here.
• Launch Revo, select Sims 4 from the list, and click Uninstall.
• Once the game is uninstalled, select "Moderate" under "scanning modes," and click Scan.
• Review the list, in case there's something you want to save; otherwise, click Select All, and then Delete.
• Close Revo, and restart your computer.

Uninstall the EA App with Revo as well.  I don't have instructions for that at the moment, but the process should be straightforward.  Restart again when you're done.

Install the EA App, and before reinstalling Sims 4, see whether the App somehow thinks it or the packs are somehow installed.  (Check Manage > Manage Add-ons again.)  If the App does think any packs are installed, stop here and let me know.  Otherwise, install Sims 4 through Steam, along with your owned packs, and then install the packs you own from the EA App.