Re: Problem fixed (archived)
I don't have any quick troubleshooting tips, but have found a link to some troubleshooting tips that might help.
PC connection troubleshooting
https://help.ea.com/en-us/help/pc/connection-troubleshooting-advanced-pc/
Forum Discussion
2 Replies
- I tried those options but none of them seem to fix the issue unfortunately.
I believe it’s antivirus related and something is preventing me from connecting to the ea server. If there are any ways to figure a fix on this, please let me know. Have you tried doing a web search on how to stop antivirus from blocking a program?
The link I shared before mentioned if the troubleshooting tips don't help, you may need to contact EA's customer support for more help.
How To: Contact EA's Customer Service:
1. Click on the following link: https://help.ea.com/en/contact-us/ (once there make sure that your country is correctly selected in top left hand corner of Help.EA.com)
2. Find the affected game - in this case select either Origin or Sims 4
3. Select your platform
4. Select topic and issue.
5. Select a contact option. Please note that available contact options do depend on your country settings, time of day and the topic/issue you choose.
