@VanDusensGirl I've split your post into its own thread, since the previous thread was a bit old, and the participants have moved on by now.
A game causing your computer to restart is a serious issue. Please run a dxdiag and attach it to a post.
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
That will provide information on a lot of potential issues all at once.
Here is the Dxdiag.
@VanDusensGirl What kind of power supply do you have for this computer? An exact model would be great, but at the very least, please list the make (the company), the wattage, and the rating, i.e. gold, bronze, etc.
@puzzlezaddict wrote:@VanDusensGirl What kind of power supply do you have for this computer? An exact model would be great, but at the very least, please list the make (the company), the wattage, and the rating, i.e. gold, bronze, etc.
Fractal Design Newton R3 1000W
I tried to change settings yesterday in game, to Medium (even if my pc should be compatible to play with the "ultra settings"). And I was able to run the game for a few hours straight without having any problem aka (Restarting). So I was really happy because I thought it fixed the game. But when I started it today (and I had the same settings as last time), I played for like an hour and then the pc restarted once again… And I didn't save my game because I thought It was not broken anymore. So once again I'm very pissed off and annoyed. PLEASE HELP ME FAST! ☹️
@VanDusensGirl It's a good idea to run a couple of commands to check Windows system files. Here's how:
If nothing turns up, or if files are repaired but the game still crashes, please let me know, and we can try something else.
@puzzlezaddict wrote:@VanDusensGirl It's a good idea to run a couple of commands to check Windows system files. Here's how:
- Hit Windows key-X
- Choose either “PowerShell (Administrator)” or “Command prompt (Administrator),” whichever option is offered
- Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes into the window, and enter
- The system will start validating soon. If it throws an error, please list it here
- After it reaches 100%, hit Windows key-X again
- Again, choose “PowerShell (Administrator)” or “Command prompt (Administrator)”
- Inside the window, copy and paste “sfc /scannow” without quotes into the window, and enter
- Post the message you receive here
If nothing turns up, or if files are repaired but the game still crashes, please let me know, and we can try something else.
The first scan didn't show anything. And the second one gave me this message:
C:\WINDOWS\system32> sfc /scannow
Beginning system scan. This process will take some time.
Beginning verification phase of system scan.
Verification 100% complete.
Windows Resource Protection found corrupt files but was unable to fix some of them.
For online repairs, details are included in the CBS log file located at
windir\Logs\CBS\CBS.log. For example C:\Windows\Logs\CBS\CBS.log. For offline
repairs, details are included in the log file provided by the /OFFLOGFILE flag.
PS C:\WINDOWS\system32>
@VanDusensGirl Could you upload the CBS log mentioned? There are some errors that are due to a computer originally having an older version of Windows 10, but those are simple mismatches and can safely be ignored. Other errors might be more serious though.
I switched my graphic card to a: 1070TI and I've runned the game without the pc restarting itself for hours now.. So I guess something weird happend when I updated my drivers, with my old graphic card and the sims 4, I don't know what. But now it works. Thanks for all help! 🙂
If someone know what might have happend, feel free to post it here!
@VanDusensGirl It might be that there was something wrong with your old GPU driver, or the card itself. But it's also worth noting that a Titan uses significantly more power under load than a 1070 ti does, so the issue could also be your PSU. There are relatively simple ways to monitor your hardware; if you're interested, let me know.
Okay, nevermind what I said. I played a few days now without any problem, until today. My pc restarted itself again…
@VanDusensGirl In that case, I think it's definitely worth some testing to try to pinpoint the issue. The first suspect is still the PSU. Can you borrow one from a friend to test? The 1070 ti would need at least a 500W power supply, and the Titan 650W, to make sure the system gets enough power overall. It would be best to try both cards, if you can manage it.
If that's not possible, or if you'd rather be more thorough, thre's a simple way to monitor your hardware. Download hwinfo from here:
https://www.hwinfo.com/download/
You don't even need to install it if you don't want to—download the portable version, unzip it, and launch it directly from Downloads. (If you do want to install, be sure to click the green button, not the orange one.) Open the app, choose "sensors only," then click the icon that's a sheet of paper with a + sign to start logging. Take note of where the log will land, so you can find it later. Wait five minutes, then launch Origin and TS4, and play for 20 minutes, or until your computer restarts.
You can upload the log file to a third-party hosting site and link it here, or you can change it to a .txt file (just file.txt, not file.csv.txt) and attach it to a post here.
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