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VanDusensGirl's avatar
VanDusensGirl
6 years ago

Re: Sims 4 causes my computer to restart

@AGriff90 wrote: @CMeki, I'm sorry it has taken me so long to reply! I'm honestly not completely sure how to change the graphics settings or any of that, but yesterday after my last comment I ope...
pc
puzzlezaddict's avatar
puzzlezaddict
Hero+
6 years ago

@VanDusensGirl  What kind of power supply do you have for this computer?  An exact model would be great, but at the very least, please list the make (the company), the wattage, and the rating, i.e. gold, bronze, etc.

  • VanDusensGirl's avatar
    VanDusensGirl
    6 years ago
    @puzzlezaddict wrote:

    @VanDusensGirl  What kind of power supply do you have for this computer?  An exact model would be great, but at the very least, please list the make (the company), the wattage, and the rating, i.e. gold, bronze, etc.

    Fractal Design Newton R3 1000W

    • VanDusensGirl's avatar
      VanDusensGirl
      6 years ago

      I tried to change settings yesterday in game, to Medium (even if my pc should be compatible to play with the "ultra settings"). And I was able to run the game for a few hours straight without having any problem aka (Restarting). So I was really happy because I thought it fixed the game. But when I started it today (and I had the same settings as last time), I played for like an hour and then the pc restarted once again… And I didn't save my game because I thought It was not broken anymore. So once again I'm very pissed off and annoyed. PLEASE HELP ME FAST! ☹️

      • puzzlezaddict's avatar
        puzzlezaddict
        Hero+
        6 years ago

        @VanDusensGirl  It's a good idea to run a couple of commands to check Windows system files.  Here's how:

        • Hit Windows key-X
        • Choose either “PowerShell (Administrator)” or “Command prompt (Administrator),” whichever option is offered
        • Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes into the window, and enter
        • The system will start validating soon. If it throws an error, please list it here
        • After it reaches 100%, hit Windows key-X again
        • Again, choose “PowerShell (Administrator)” or “Command prompt (Administrator)”
        • Inside the window, copy and paste “sfc /scannow” without quotes into the window, and enter
        • Post the message you receive here

        If nothing turns up, or if files are repaired but the game still crashes, please let me know, and we can try something else.

About The Sims 4 Technical Issues - PC

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