Forum Discussion
@loveniyahforever Are you getting the "unrecognized video card" error, or something else? There are a few similar but unrelated errors, so it's important to know which one you're seeing. Either post a screenshot or write out the exact text of the error.
I ask in part because your graphics chip's device ID is in fact in the game's database, so you shouldn't see this error at all.
- 3 years ago
Here is the error i am getting. I must have misread the first time, sorry about that.
- puzzlezaddict3 years agoHero+
@loveniyahforever It's not a problem, but I've split your posts into their own thread since your issue is different than the one in that other thread.
I would suggest starting with a clean uninstall and reinstall of the graphics driver. HP software restricts the drivers that can be installed on many laptops, so you'll probably need to use only the graphics driver provided by HP, not one from AMD. Go here:
https://support.hp.com/us-en/drivers/laptops
Enter your laptop's serial number, choose the OS if prompted, and you'll land on the download page for your laptop. You're looking for the newest AMD driver under Driver - Graphics. Download that, then follow these instructions to clean-uninstall and reinstall the driver:
Try again to play when you're done, and if you still get this error, please post a new dxdiag.
- 3 years ago
I did the steps but the original driver just keeps appearing and not the new one, also same error.