Re: Redeem Product Code on EA App with an EA ID Child Account (Not Email Based)

@Ravix976 

If you're not able to redeem the code on her account through the app, the live support team can help get this game added to her account for you- please go ahead and reach out via Twitter or Facebook so they can manually add this code for you instead. If you have any issues reaching live support there, be sure to let me know!

I am having the same issue as described here.

I was able to get the button to appear by downloading the app on a different computer. Logging into that one and redeeming it there. then went back to the computer they use and in the Manage Add-ons the download button was visible.

I have the same issue too. I installed the EA app on a second laptop. After I logged in with the child account, the ‘redeem code’ option flashed up briefly then immediately disappeared! I had a live chat with support but just went round in circles with them and there was no resolution or any indication that there would be any resolution! Extremely frustrating

@catbou74 

If you're having troubles with live chat, please try reaching out instead via Twitter or Facebook so the team there can help get the code redeemed manually on the account for you. If you have any issues getting in contact with the team there, please let me know!