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Re: repeated crashing

hey there,

thank you so much for your help, i really appreciate it!

so I ran 2 diagnostics. 1 without the game running, 2 during a game crash. 

just to say again, all mods have been removed from my game, cache was cleared. 

2 Replies

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    2 years ago

    @cccanrock  Please try playing Sims 4 in windowed mode at a resolution of 1920x1080 (or lower) and let me know how it goes.  The Sims 4 errors in your dxdiag could be related to the graphics driver, but they're not necessarily a serious problem and might just be the game being grumpy about your resolution and DPI scalings.

    If windowed mode doesn't help, try setting the system and user DPI to 96 (100%).  Here's how:

    https://www.tenforums.com/tutorials/5990-change-dpi-scaling-level-displays-windows-10-a.html

    By the way, it doesn't make a difference whether you run a dxdiag immediately after a crash or after a delay.  It will list the most recent ten Windows errors no matter when those errors happened, and the rest of the info doesn't change based on what the system is doing in the moment.

  • cccanrock's avatar
    cccanrock
    2 years ago

    Sounds good! I will try that! I also (just to be safe) deleted my current saved game I was on because I was using a custom made Sim from the gallery, and updated my graphics driver. So far, no crashes! >.< 
    Am definitely keeping a screen grab of your advice though, just in case! 
    Again, thank you so much for your help! 

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