Re: Resolved - Free Desert Luxe Kit Unable to be Claimed

Its still not working, its asking for card information which j suppose is right but im unable to go further 

Oh i just got go any further because i didnt have the card information to hand 

i'll see what i can do

Hi @its_swiftie24,

Are you still getting that resolution error? Try swapping to full-screen mode in your game settings and let me know if that clears that error up please. 

Oh yes, ive had that issue since i got the game a few years ago (2018 i think) so ive always had to go through origin, or now the EA App

i'm still having the issue and there is also no bit in the main menu about the kit going free 

@its_swiftie24 

Okay, please grab a screenshot of that resolution error once you're able to so we can look into that a bit further. 

Here is the resolution error

@its_swiftie24 

What screen resolution is your monitor? 

I would show you but my game is currently not responding 

1,366 x705

i have the option to change it to 1,366 x728 but i still get the same message

@its_swiftie24 

Try selecting the Restore Defaults option under the Graphics tab in the game settings please. If this doesn't clear up the error, please try from the EA App again and let me know what issues you see there if you run into any. 

You may be prompted to enter your card details there, but you won't be charged as the pack is free. 

The screen resolution thing still happens but goinf through the ea app worked this time 

thank you for your help but please continue to look into the screen resolution thing if you can

@its_swiftie24 

Would you please create a new thread regarding the resolution error so we can continue looking into that with you? 

Okay will do

I got billed just now. Oct. 1, 2022

@LoriDee 

I see that you have the Legacy Edition this does not qualify for the promotion as it can not run this pack or any other pack released after Oct. 2019.