Re: [Resolved] Game ownership disabled or deleted
My report id is: b128f6aa-54e1-499f-be44-0f1196aa89d7
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EA_CathCommunity Manager
Hi everyone,
Can The Sims 3 players provide an EA app error report ID please? Here is how to use the EA Error Reporter in the EA app:
- Click the menu icon (it looks like 3 horizontal lines) in the top left corner of the app, hover over Help, then click EA Error Reporter.
- If you’re playing on Mac, go to Help in the task bar and select EA Error Reporter.
- Choose the Type of problem you’re having.
- Tell us about the issue you’re having in the Description of problem field.
- If you’re running the EA Error Reporter as part of your EA Help case, include your Case Number in the Support Ticket Number (Optional) field.
- You can find your Case Number in your cases on EA Help or inside any support emails we sent you about this issue.
- Check the box next to By clicking this box, you agree to share diagnostic information with EA.
- Click Submit report and wait for it to complete.
- Write down your Report ID here, similarly to @Budek10
Thank you in advance!
- Click the menu icon (it looks like 3 horizontal lines) in the top left corner of the app, hover over Help, then click EA Error Reporter.
- @EA_Cath And what with us, sims 4 palyers? Do you know when problem will be fixed?
EA_CadeThe Sims Team
Hi @Simomaniaczka,
Both issues are currently under investigation, as this thread contains both Sims 3 and 4 issues it's the best place for us to communicate with both sets of players.
We're hoping that the fix for Sims 3 will resolve both issues, we'll share updates as we get them here.My report ID is :
838d7b1e-a513-449d-b4e6-25703d63ab11
Report ID:
402ae1ef-0df8-4fc4-a8c1-179266554ec1
my report ID is d32b012c-4224-47f4-aeb1-b273dd932a75
- @EA_Cade Thank you! I submitted my report a few pages back.
it is not just a sims issue its an app issue.
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