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EA_Arrenai
Icon for EA Staff (Retired) rankEA Staff (Retired)
7 years ago

Re: Send Help

Hey there @canesman1013.

The Sims 4 requires registration on Origin.com to activate and launching from the Origin client in order to run. Unlike The Sims 3 and other previous games that were available stand-alone or on other launchers like Steam, The Sims 4 is exclusively on Origin. It may be that you're running through a desktop shortcut that still goes through the Origin client on the backend.

If you're not running any CC, please try a repair through Origin, and it should help in this case.

Arrenai 🐱

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