Forum Discussion

Re: Sims 4 - first Get Together and now everything's gone

@EA_Solaire 

I am reporting back to let you know that my problem with purchased packs missing from my EA App's Game Library has finally been resolved.

Yesterday morning, I was able to request a LiveChat session and the EA Game Advisor (named Rohit) very quickly and efficiently restored my missing Get Together and Digital Deluxe Upgrade packs.

Restoring the Digital Deluxe Upgrade pack caused the Spa Day pack to go missing, but Rohit persevered and restored the Spa Day pack, too.

After a month of not being able to play Sims 4 due to the missing packs, I'm very grateful to the wonderful Rohit for his assistance.

1 Reply

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    3 years ago

    @Shizu9no1 

    Thanks so much for keeping me updated on this- I'm thrilled to hear you can access all your DLC again! I'm also happy to pass along your positive feedback on your advisor for getting this sorted out for you 🙂 

    If you run into any other issues or have any further questions, please don't hesitate to reach out to us again.