I own everything sims 4 with the exception of a few kits, downloaded the EA app, and it says I don't have permission to play the game I own, as if I"d never purchased any of it. THOUSANDS of dollars in a game I can't access b/c of this change from Origin.
@jleastin Please clear the EA App's cache and restart your computer.
https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/
@parrottrooper You don't need to and in fact can't redeem your product code a second time. It sounds like you've simply signed into the wrong EA account, not the one where you originally registered the code. Please see the accepted solution on page one for more information.
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