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Sarahsoss's avatar
Sarahsoss
Rising Newcomer
3 days ago

Re: Sims 4 - Packs missing from EA app

I haven't been on in a few months because I've had to move twice. The game needed an update so I obliged. But to my disappointment my add-ons for the Sims 4 were deleted and there was no trace of them on order history, only on my saved games. I talked to an associate on chat and they said the only way they can help me is if I have an invoice, and all of my invoices except propass were deleted. I spent good money on 6 of these games that I worked very hard for. They blocked me from chatting with a live associate and my case says "waiting on player" with no way to move forward. I have been robbed and they are committing theft with no way for them to want to help. How can I get my games back? I have a picture of my saved games and it says 6 add-ons are missing. How can I get help to do anything about the add-ons?

2 Replies

  • elliebreton's avatar
    elliebreton
    Legend
    3 days ago

    Is it through Steam or the EA app? If I were you I would post on the Sims 4 technical issues section as you may get someone there who could help. But, if it's any consolation, it may just be a glitch. I had a similar thing happen with the EA app a few months back, I don't remember too well but am fairly certain I just restarted my PC and they came back.

    The Sims 4 Technical Issues - PC | EA Forums

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    2 days ago

    Hi Sarahsoss​ 

    I've merged your post with the main thread on this as it sounds like your DLC is currently tied with a different EA account- here on the forums we can't help locate these packs as we don't have access to your account details, so you'd need to continue to work with live support on this. 

    In order for the team to locate your DLC, you will need to provide some information such as game codes, an older email, or even an invoice ID. Live support will investigate this further with you and help restore your content. 

    If you're not able to resume your current case, please submit a brand new case on the site here to continue working with live support on this. 

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