Re: Sims 4 - Packs missing from EA app

I logged on after not playing sims for a few months and had to update the game. After it completed updating, I go to launch the game and notice it says I only own the base game and none of my purchased packs: Cats & Dogs, Seasons, Cottage living, and then small ones like backyard stuff and blooming rooms kit. 

I looked up how to fix it,  so I did what it said and  closed base game, repaired the game, reset my computer, and then relaunched and it still didn’t work. 

Anyone have any experience with this or any ideas on how to fix it? I’m on a Mac!