Today when I opened my Sims after not playing for a couple months, I looked at my saved worlds and it said I required island living (which I bought years ago). I don't know what's happened but I have never had this issue before. I also couldn't open my Sims app for about 30 minutes and I had to update it a completely different way than I have every time before.
Community ManagerHi dianarod07 , did you make sure you are connected to the correct account? It could be that you are using a different account that only contains the free Sims 4 base game. Did you use the same email address to login as the one that was used to make the purchase years ago?
Hi, I didn't use the same one as I no longer have access to the email I had before. However, I changed the email on my EA account to my new one so I didn't think that it would affect my sims as its still the same account just a different email. It also has the progress I had on it, it just says I require Island Living on my previous worlds . When I logged on before the last time it was on my new email and it I had the pack and it worked just fine. So I don't think its an email issue but I could be wrong.
Community Managerdianarod07 Your post has been merged into the current main thread on this- please read over the accepted solution listed in this thread for more information.
This doesn't work for me as its the same account because after I changed the email on the account I still had the pack. However, I then didn't play for a while and it logged me out and then when I logged in the pack was listed as unowned. It might be an issue with the new update but I don't think it has anything to do with the email because I still have the progress I've had since before the email was changed.
Community Managerdianarod07 Please reach out to the live support team using the link above so they can check your account details a bit further and see what's going on with your pack.
