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simmerdown111's avatar
simmerdown111
Seasoned Newcomer
3 days ago

White Screen, game unresponsive

Since the last update I've been experiencing a white screen that doesn't allow any saves, and when going into task manager it doesn't even show to force quit Sims 4 or EA. Online I checked if it was mods, so I removed all mods. I used the repair tool and did a uninstall and reinstall. At this point I don't know what else to do and if there is an update coming soon to resolve this issue.

4 Replies

  • Could you please provide the following information

    • What platform are you playing on (PC, Mac). Please pick a thread tag for that.
    • when exactly do you get this white screen ? When starting the game ?
  • simmerdown111's avatar
    simmerdown111
    Seasoned Newcomer
    2 days ago

    For PC, and it will happen anywhere between the first 5 min of game play to the 30 min mark (after that I just don't bother trying to play anymore. My most recent purchase was the legacy and a handful of item kits

  • Hi simmerdown111​ 

    I'm going to move this over to the PC tech forum for troublehshooting help

    Could you post your Computer's DxDiag?

    • Press Windows-Key + R
    • Type: DxDiag
    • Click on Save all Information.
    • Attach the Text File to your post

    Someone else will assist you further.

  • simmerdown111's avatar
    simmerdown111
    Seasoned Newcomer
    14 hours ago

    Do I need to have the game open for this or just start the computer?