Since the last update I've been experiencing a white screen that doesn't allow any saves, and when going into task manager it doesn't even show to force quit Sims 4 or EA. Online I checked if it was mods, so I removed all mods. I used the repair tool and did a uninstall and reinstall. At this point I don't know what else to do and if there is an update coming soon to resolve this issue.
Could you please provide the following information
For PC, and it will happen anywhere between the first 5 min of game play to the 30 min mark (after that I just don't bother trying to play anymore. My most recent purchase was the legacy and a handful of item kits
I'm going to move this over to the PC tech forum for troublehshooting help
Could you post your Computer's DxDiag?
Someone else will assist you further.
Do I need to have the game open for this or just start the computer?
simmerdown111 You don't need to have the game open. A dxdiag is a general system report, and the only section that's sensitive to timing is the Windows error reporting at the end. So as long as you run the dxdiag after you encounter the issue, and not too long after (so other errors don't crowd out the relevant ones), you're fine.
