Re: Sims 4 crash/freeze
@CrypticSara
Your DxDiag indicates that your computer has got quite well known Live Kernel Event Error 141
Probable reasons
1. There might be a conflict between certain drivers within the Windows 10 system, so you should start the troubleshooting process by disconnecting the peripherals. Do that and check if the issue persists. Afterward, you can reconnect your external devices, but when you do so also reinstall any associated drivers from scratch – if needed, go to Device Manager first and uninstall these drivers (press Win+X hotkeys, click on Device Manager and select the drivers that must be uninstalled).
2. Software conflicts that occur when you install a program or an update or when you use a process that’s not compatible with the Windows 10 OS.
Perform a clean boot of your computer
https://support.microsoft.com/en-ie/help/929135/how-to-perform-a-clean-boot-in-windows
https://www.thewindowsclub.com/what-is-clean-boot-state-in-windows
If you want to know how to add or remove startup apps on Windows 10, check out this simple guide.
https://windowsreport.com/remove-startup-apps-windows-10/
3. If your system is not running on the latest available updates, you might receive the ‘Live kernel event 141 error. So, check and apply the updates that might be waiting for your approval in the background. Check if your Windows is up to date
https://support.microsoft.com/help/4027667/windows-10-update
4. If after applying the steps from above your DXDiag still will show the Live kernel event 141 error you should uninstall the graphic cards drivers using DDU
https://www.guru3d.com/files-details/display-driver-uninstaller-download.html
And install again
https://www.nvidia.pl/Download/index.aspx?
I don't work for EA
Your DxDiag indicates that your computer has got quite well known Live Kernel Event Error 141
Probable reasons
1. There might be a conflict between certain drivers within the Windows 10 system, so you should start the troubleshooting process by disconnecting the peripherals. Do that and check if the issue persists. Afterward, you can reconnect your external devices, but when you do so also reinstall any associated drivers from scratch – if needed, go to Device Manager first and uninstall these drivers (press Win+X hotkeys, click on Device Manager and select the drivers that must be uninstalled).
2. Software conflicts that occur when you install a program or an update or when you use a process that’s not compatible with the Windows 10 OS.
Perform a clean boot of your computer
https://support.microsoft.com/en-ie/help/929135/how-to-perform-a-clean-boot-in-windows
https://www.thewindowsclub.com/what-is-clean-boot-state-in-windows
If you want to know how to add or remove startup apps on Windows 10, check out this simple guide.
https://windowsreport.com/remove-startup-apps-windows-10/
3. If your system is not running on the latest available updates, you might receive the ‘Live kernel event 141 error. So, check and apply the updates that might be waiting for your approval in the background. Check if your Windows is up to date
https://support.microsoft.com/help/4027667/windows-10-update
4. If after applying the steps from above your DXDiag still will show the Live kernel event 141 error you should uninstall the graphic cards drivers using DDU
https://www.guru3d.com/files-details/display-driver-uninstaller-download.html
And install again
https://www.nvidia.pl/Download/index.aspx?
I don't work for EA
